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Ability to access customers full mailboxes is needed

Discussion in 'User Experience' started by moosepucky, Feb 28, 2013.

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  1. moosepucky

    moosepucky Registered

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    There needs to be the ability for root log in to access customer's mail boxes to clean off spam

    This is a feature that has long been available in windows smartermail (impersonate user) and is sorely lacking in WHM/cPanel
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If you find that the cPanel product does not do something you wish it did, the proper course of action is to submit a Feature Request.

    http://features.cpanel.net/



    Thanks!
     
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  3. cPanelJared

    cPanelJared Technical Analyst

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    In reply to your report of your own post, our feature request system is not a forum, so submitting a feature request is not a duplicate of this forum thread. You can submit a feature request here:

    http://features.cpanel.net/

    We no longer handle feature requests via the forum.
     
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  4. moosepucky

    moosepucky Registered

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    Thank you. I have submitted this as a feature request for a future release/update of your product.
     
  5. Kent Brockman

    Kent Brockman Well-Known Member

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    Hi! I'm actually able to log in to end users mailboxes. You have a Tweak Settings for that, allowing you to impersonate in their inbox using your root password.
    Also, you can install this plugin that work just great:
    /http://www.configserver.com/cp/cmm.html
     
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  6. cPanelJared

    cPanelJared Technical Analyst

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    Are you referring to Mail authentication via domain owner password?

    Right now, the closest thing to what the original poster wants, at least as I understand it, is by default, symlinks are created from the account's default address to the mailboxes that are created. That allows the cPanel account user to log into the default mail account using Horde and read the mailboxes on that account. Note that this only works with Horde, and only works if the symlinks exist - they can be deleted without breaking anything.

    The Tweak Setting I mentioned will allow mail authentication using the domain owner's password, but the user would need to log into each account individually. The symlinks that allow Horde to view all mailboxes in an account from the default mailbox is, in my opinion, a more elegant approach, but it only works for Horde.
     
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  7. Kent Brockman

    Kent Brockman Well-Known Member

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    True, but in the meanwhile, I found that the CMM plugin is the "elegantest" and easiest way, without having to enter to each individual domain's cpanel. ;)

    /http://www.configserver.com/images/cmm/2006-11-18_114644.jpg

    /http://www.configserver.com/images/cmm/2006-11-18_114803.jpg


    /http://www.configserver.com/images/cmm/2006-11-18_114702.jpg


    /http://www.configserver.com/images/cmm/2006-11-18_114741.jpg
     
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    #7 Kent Brockman, Mar 1, 2013
    Last edited by a moderator: Mar 1, 2013
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