About apply license to WHM&CPanel behind two high available firewalls.

[cuongvttt]

I have the problem:

My server's IP licensed to CPanel is 103.27.xxx.xxx
My server's Public IP to access to CPanel is 103.27.xxx.xxx
My server's Local IP is 172.16.x.xx
High Available firewall 1: 103.27.xxx.xx
High Available firewall 2: 103.27.xxx.xx

After installing CPanel i see local ip 172.16.x.xx NAT to 103.27.xxx.xxx
So when i run this script # /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update succeeded.
Building global cache for cpanel...Done

but when i access to WHM&CPanel it still infos:
Trial License
This copy of cPanel & WHM is for trial use and will expire at the end of the trial period. You will need to upgrade to a paid copy of cPanel & WHM to continue using the software after that period.
Please help me to resolve this problem.
Thank you so much.

 

[cPanelMichael]

Hello,

You will need to license the IP address that your server uses for outgoing connections. You can verify which IP address that is with a command such as:

lynx -dump http://www.cpanel.net/showip.cgi

Thank you.

 

[cuongvttt]

This problem resolved, it relates to my HA firewalls.
Thank you so much, Michael.

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.