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SOLVED About AutoSSL Certificates

Discussion in 'Security' started by diracuser, May 21, 2018.

  1. diracuser

    diracuser Active Member

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    Hello,

    there is something that I don't understand from AutoSSL Certificates.

    I have a domain (domain1.com) with Auto SSL installed correcty.
    I have one subdomain (subdomain.domain1.com) with Auto SSL installed correcty (that includes www.subdomain.domain1.com).
    But I have mail.domai1.com that doesn't have SSL installed correcty. When I try to upgrade my
    domail an advise show me:
    Code:
    " This SSL certificate was already installed.
    
    The SSL website is now active and accessible via HTTPS on this domain:
    
    domain1.com
    The SSL website is also accessible via this domain, but the certificate does not support it. Web browsers will show a warning when accessing this domain via HTTPS:
    mail.domain1.com
    The SSL certificate also supports this domain, but this domain does not refer to the SSL website mentioned above:
    www.domain1.com"
     
  2. MaxFein

    MaxFein Member

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    ...sounds like the certificate doesn't cover the mail subdomain - did you check your AutoSSL logs? is the mail subdomain configured so that the domain check would have passed (is it publicly accessible, point to same place as the apex)? ...basically, provide more information, see the sticky thread on AutoSSL troubleshooting. Cheers, Max
     
  3. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @diracuser

    As @MaxFein suggested it doesn't appear that the SSL includes the mail. subdomain. If you run the following what is output in regard to the subdomain:

    Code:
    /usr/local/cpanel/bin/autossl_check --user=$username
    You can also manually run the check through the UI at WHM>>SSL/TLS>>Manage AutoSSL -> Manage Users -> Check $username

    The logs will show in the logs tab for each run as well.

    Thanks!
     
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  4. diracuser

    diracuser Active Member

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    Thank you.
    Finally I deleted my subdomain and create again and next to some hours it worked...

    Tnaks you
     
  5. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @diracuser


    I"m glad to hear it worked. Please let us know if you have any further issues or concerns!

    Thanks!
     
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