Accepted Emails Missing???

[rigiddesign]

Hi,

This is my first time posting so apologies if I am posting in the wrong place. Basically, I am wondering if anyone can shed any light on this...

A customer of mine advised me they have not received emails from a specific email address. The emails however show as Message Accepted in Email » Mail Delivery Reports.

If I click on the Read the mail message icon in Email » Mail Delivery Reports I get this message:-

The message with Message ID “xxxxxx-xxxxxx-xx” could not be located. The message may have been deleted from the system.

I can view all other accepted mail thought? Why was this email never received?

 

[quietFinn]

That the email is missing does not mean that it was never received.
As the message you got states: "The message may have been deleted from the system.".
Someone might have used webmail to delete the message, or it was fetched by POP3 and then deleted.