wlf

Member
Oct 30, 2020
5
0
1
romania
cPanel Access Level
Website Owner
Hello,

i have a big problem, when i buy from a company they don't send via mail acces to user / pass on cpanel

so, i can't anymore acces my cPanel, i have just acces on my only site, ( wp-admin)

how can i acces again or restart password on cPanel ?


i can't contact the company, support

i have the proof i buy from it, just wanna get back my acces on panel

Thx
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
2,067
283
213
cPanel Access Level
Root Administrator
Hey there! I would expect that if you're purchasing a shared hosting plan from a company they would provide the cPanel user access if that is included in the plan. Many companies do offer Wordpress accounts with only access to the wp-admin area.

In this case we wouldn't be able to do much on our end as you'd need to speak with the company where you purchased the hosting from as they would have the access to both the server and your hosting plan to get you those details.
 

wlf

Member
Oct 30, 2020
5
0
1
romania
cPanel Access Level
Website Owner
yeah, i hope i can acces without the company, it's hard to speak with my company where i buy...

but, i don't understand, if i have all acces (almost) to all i why i can't reset cpanel password...
 

wlf

Member
Oct 30, 2020
5
0
1
romania
cPanel Access Level
Website Owner
witch link ?
i have more info if you need, just tell me where to send you info's

how can i send you a pm ?

thx

i have some links from cpanel ( i think )
i have a invoice from the comapny where i buy host
I have wp acces to my site

tell me what and how to give you, thnaks