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SOLVED Access key found but it looks like logins not working

Discussion in 'General Discussion' started by Sanjay Narayan, Aug 12, 2018.

  1. Sanjay Narayan

    Sanjay Narayan Member

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    Hello,
    I have a VPS with GoDaddy and one of my client pinged me with a error while trying to add a add-on domain - the access key found but it looks like logins not working, please regenerate it in whm.

    Anyone has an idea on how to resolve this? Tried with different domain names still getting a same error and unable to add a domain.

    Regards
    Sanjay Narayan
     
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  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Sanjay Narayan

    Are you running nginx? This looks to be related to the 3rd party webserver nginx indicating that the nginxadmin doesn't a valid access key.


    Thanks!
     
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  3. Sanjay Narayan

    Sanjay Narayan Member

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    Hello @cPanelLauren

    Indeed I had setup a nginx as a ssl termination proxy to serve ssl pages via varnish but uninstalled it now and hope the issue is resolved now.

    Regards
    Sanjay Narayan
     
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  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Sanjay Narayan

    I'd wager that was the issue, please let us know if it occurs again though.


    Thanks!
     
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  5. Sanjay Narayan

    Sanjay Narayan Member

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    Hello cPanelLauren

    Sure. I will revert if I come across the same issue again.

    Regards
    Sanjay Narayan
     
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  6. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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  7. Takito

    Takito Member

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    Hello @cPanelLauren ,

    I have the same problem when trying to add addon domain. But the domain addon domain is successfully created actually.
    And yes, I have nginx.

    any advice?

    thank you
     
  8. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Takito

    This is an issue with Nginx disabling it may allow you to create the addon without the error but ultimately it's related to some changes to remote access hashes that were made. You might find some further help here: nginxcp.com/forums/showthread.php?tid=1678
    cpanel RELEASE 66.0.18 It no longer supports Remote Access Key

    Thanks!
     
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    #8 cPanelLauren, Sep 10, 2018
    Last edited by a moderator: Oct 12, 2018
  9. Takito

    Takito Member

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    Thank you @cPanelLauren

    That method doesn't help, I still see the message :(
    Haven't found a solution yet :/
     
  10. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    The only real suggestion I can give you is to remove the installation of nginx and revert back to apache. Otherwise you'll need to contact the plugin creator for further assistance.

    Thanks!
     
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  11. Sanjay Narayan

    Sanjay Narayan Member

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    Hi @Takito,

    I completely uninstalled Ngnix and I don't get this issue. As @cPanelLauren mentioned you need to get in touch with plugin creator if you want a workaround this. And secondly I started getting other memory related issues when I was running both Apache and Ngnix since it puts twice as load on the system by running both Apache and Ngnix
     
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