"access-logs" directory no longer available through FTP after update


Jan 10, 2014
cPanel Access Level
Root Administrator
On January 3rd we updated a CentOS server to WMH (stable), and since this date we have been unable to connect to "access-logs" via FTP for any account on the server.

This is also true for any absolute symlinked directory (but not "www"). When connecting via ssh / sftp we are able to change into the "access-logs" directory so it does not appear to be a file system permissions issue.

Unfortunately, the workflow we are using dictates plain FTP and SSH/SFTP is not an option.

FTP had worked previously as we have almost every of the 200+ sites setup to have their log files downloaded via FTP nightly.

By default the server had been running pure-ftpd. We tested with pro-ftpd but the results were the same, cannot change in to the "access-logs" directory.

We have tried editing /etc/pure-ftpd.conf changing "ChrootEveryone" to yes / no and setting "VIRTUALCHROOT" with not success.

Setting "TrustedGID" to the Group ID of a test account allowed restored the ability of that one account to load "access-logs", along with the entirety of the filesystem. This is a step in the right direction, but not a valid solution.

Again, this was working for years until the update on January 3rd.

Any help would be appreciated.


Staff member
Apr 11, 2011
Hello :)

This behavior is by design per internal case 60471. Pure-FTPd will no longer follow symlinks because it is using traditional chroot instead of the virtual chroot that was used in 11.38 and earlier. You would have to setup a custom RPM for Pure-FTPd and compile it with the "--with-virtualchroot" flag to allow for this behavior.

Thank you.