Access to this mail system has been blocked

brand_land

Active Member
Oct 18, 2018
40
2
8
Saudi Arabia
cPanel Access Level
Reseller Owner
I get the following email when I try to send an email:
Code:
host xxx.xxx.xx.secureserver.net [182.50.xxx.xxx]
    SMTP error from remote mail server after end of data:
    552 5.2.0 v0mOg8SBoII7Hv0mOgQ8HZ :CPANEL: Access to this mail system has been blocked for ?? due to spam activity. Spam was seen coming from this account, and possibly other scripts running in it. For help resolving the issue, see - Removed -. Once the compromise has been cleaned, please contact customer support to remove the block.
The ip address is not mine.
and when i tried to open the website, malwarebytes says its a phishing website.
 
Last edited by a moderator:

Eminds

Well-Known Member
Nov 10, 2016
319
32
28
India
cPanel Access Level
Root Administrator
It looks like the email account is suspended and the website is hacked as per the message that its a phishing website , as I see you are a reseller owner , you need to contact your reseller hosting service provider with the issue and only they will be able to help you out since they have the full access of the server. Also I am sure that they must have informed you about all these issues.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello @brand_land,

As a reseller, you'll need to contact your reseller hosting provider to have them provide you with information about why outgoing email for the account was suspended.

Thank you.
 

brand_land

Active Member
Oct 18, 2018
40
2
8
Saudi Arabia
cPanel Access Level
Reseller Owner
It looks like the email account is suspended and the website is hacked as per the message that its a phishing website , as I see you are a reseller owner , you need to contact your reseller hosting service provider with the issue and only they will be able to help you out since they have the full access of the server. Also I am sure that they must have informed you about all these issues.
Which website you mean by have been hacked ?
I tried talked to godaddy agents but they keep saying that I need to change passwords although I do that regularly and I use strong passwords.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
I did but they kept saying that i need to change passwords.
I recommend responding back to request more information about why they suspect the email account was compromised and what specific steps you should take to restore email functionality on the account.

Thank you.