Gojko

Well-Known Member
Nov 24, 2014
112
7
68
Macedonia
cPanel Access Level
Root Administrator
I have very weird problem with accessing whm.
I cant connect trough Android Chrome/Firefox/Internet/Opera on cpanel/whm on SSL but on HTTP i can open but i can't login.
On Android i can connect and open when i'm on WIFI but when i'm on mobile data i can't open whm/cpanel also i can open anywebsite on that server (it is not an ip ban).
Furthermore i can open on android with TOR and that is it .
Android v6, samsung J5. I tried with another phone also J5 i can access and when i share from another phone connection trough hotspot i can access with my phone. But with my data i can't connect.

When i share my mobiledata with hotspot and try to connect with LapTop i can connect on whm/cpanel only on Phone i can't connect.

Second problem is when i try to connect on non ssl port ( i set off force ssl in whm) i just stay on login page but in address bar url was changed to success login like this:
http://server:2086/cpsess6900111795/?login=1&post_login=33872080211320

I hope i explain ok.

Short version: i can't access with mobile on whm with mobile data but when i share that mobile data on pc i can access
and i can't login with non ssl at all on pc and on android
 
Last edited:

Gojko

Well-Known Member
Nov 24, 2014
112
7
68
Macedonia
cPanel Access Level
Root Administrator
Nope. I disabled cPHulk, and the same thing. Also i added my ip (from phone) to whitelist.
And still have message:
This site can't be reached
the web page might be temprarly down or it may have moved permanently to a new web address.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Could you let us know of any output to /usr/local/cpanel/logs/login_log or /usr/local/cpanel/logs/error_log when this happens?

Thank you.
 

Gojko

Well-Known Member
Nov 24, 2014
112
7
68
Macedonia
cPanel Access Level
Root Administrator
Nop. In error_log there is no error at all, in login_log i searched for ip and nathing...
also i tried now to access on VPS where also i have cPanel and i can't access. and i tried to another server (not mine) also i can't open cpanel the same message

how is this possible. I think this is phone bug? i can't access cpanel at all on server i never visit before? but with other phone i can access and lower android version and the same android version...

i can open host name without port 2087
and get https://server/cgi-sys/defaultwebpage.cgi
 
Last edited:

Infopro

Well-Known Member
May 20, 2003
17,090
518
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Well, you've said a lot of things here, kind of tough to keep things straight. My apologies. Not sure what you mean by yandex.

I think this is phone bug? i can't access cpanel at all on server i never visit before? but with other phone i can
I'm not sure what sort of phone bug this could be. Assuming you ARE able to get into your cPanel server, sans that specific phone, please feel free to open a ticket directly to cPanel Technical Support from within WebHost Manager for them to come by and take a closer look at things for you.
 

Gojko

Well-Known Member
Nov 24, 2014
112
7
68
Macedonia
cPanel Access Level
Root Administrator
browser.yandex.com/

browser yandex quite popular in last couple months

tnx i will contact support next week and i wrote here result
 
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