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access_compat:error

Discussion in 'General Discussion' started by Robert WJ Cull, Jan 19, 2015.

  1. Robert WJ Cull

    Robert WJ Cull Registered

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    In my cpanel error log, I am receiving errors like:

    Code:
    [Mon Jan 19 11:09:45.490009 2015] [access_compat:error] [pid 15830:tid 139869017753344] [client 175.44.x.xx:20482] AH01797: client denied by server configuration: /home/teambuic/public_html/403.shtml
[Mon Jan 19 11:09:45.489322 2015] [access_compat:error] [pid 15830:tid 139869017753344] [client 175.44.x.xx:20482] AH01797: client denied by server configuration: /home/teambuic/public_html/forums/blog.php
[Mon Jan 19 03:08:37.205177 2015] [access_compat:error] [pid 1857:tid 139868745017088] [client 27.153.xxx.xx:63753] AH01797: client denied by server configuration: /home/teambuic/public_html/403.shtml
[Mon Jan 19 03:08:37.204154 2015] [access_compat:error] [pid 1857:tid 139868745017088] [client 27.153.xxx.xx:63753] AH01797: client denied by server configuration: /home/teambuic/public_html/forums/register.php
[Sun Jan 18 19:10:52.351072 2015] [access_compat:error] [pid 27086:tid 139869049222912] [client 112.111.xxx.xx:54602] AH01797: client denied by server configuration: /home/teambuic/public_html/403.shtml
[Sun Jan 18 19:10:52.350308 2015] [access_compat:error] [pid 27086:tid 139869049222912] [client 112.111.xxx.xx:54602] AH01797: client denied by server configuration: /home/teambuic/public_html/forums/
    These are all related to VBulliten 4, are they something that should concern me (what do they mean?) and if so, how would I fix or have them fixed?

    Thanks
     
    #1 Robert WJ Cull, Jan 19, 2015
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Whats your .htaccess file look like? This isn't a vBulletin issue I don't think, it's an Apache issue with your custom .htaccess if I was to guess.
     
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    #2 Infopro, Jan 20, 2015
  3. Robert WJ Cull

    Robert WJ Cull Registered

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    My root .htaccess file essentially does not exist anymore and what is there is commented out. I am attaching it anyway.


    The one from my forums is also attached. After reading you post, I have uncommented 'Options -MultiViews' to see if that has an affect on it.

    Thanks for looking.

    Bob
     

    Attached Files:

    #3 Robert WJ Cull, Jan 20, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    This is typically noticeable after upgrading to Apache 2.4. Please see the following Apache document:

    Upgrading to 2.4 from 2.2 - Apache HTTP Server Version 2.4

    Are you using a custom VirtualHost for this domain name? Have you reported the issue to your hosting provider?

    Thank you.
     
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    #4 cPanelMichael, Jan 20, 2015
  5. Robert WJ Cull

    Robert WJ Cull Registered

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    I noticed the reports of problems after the upgrade regarding 'allow, deny, require' and wondered if that might be my problem.

    Yes, I am using a Virtual Host.

    I have reported the problems and they are constantly working of fixing them (so often that I feel like a nuisance). This one (among others) seems to not get fixed. I never used to have to complain to my support, but I seem to be constantly now:( Between mod security and apache upgrades they keep me having problems.

    I have suggested they consider moving me to a newer server, but I don't think they gave it any real consideration, I've probably been with them for close to 15 years. It may be time for a move, but when you don't know where to go, that can be scary too.

    Thanks
     
    #5 Robert WJ Cull, Jan 20, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to update us with the outcome after your most recent attempt to have them resolve this issue.

    Thank you.
     
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    #6 cPanelMichael, Jan 20, 2015
  7. Robert WJ Cull

    Robert WJ Cull Registered

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    I have looked at the IP address' that are associated with the errors and find that most are from China and the ones that are not are also from questionable sources. I am wondering if my host has blocked some IPs and that is causing the error.
     
    #7 Robert WJ Cull, Jan 20, 2015
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Assuming you have verified it's not caused by your .htaccess rules, the next place to check is the VirtualHost for the domain name. You can't check that without root access, so you may want to have your provider verify if it's using entries supported with Apache 2.4.

    Thank you.
     
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    #8 cPanelMichael, Jan 21, 2015
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