xeu100

Registered
Dec 3, 2017
2
0
1
United States
cPanel Access Level
Reseller Owner
Greetings, cPanel Forums,

I am a reseller and my cPanel installation (I don't manage it) returns a 500 error when you access https://www.URL.com/cpanel... Same for WHM and Webmail. I'm not sure why it does this and none of my logs are saying anything either. The support team at my hosting company is irresponsive. The ports to connect and the subdomain works too...
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

You may need to consider switching to a new provider if your existing provider is unable to respond to your technical inquiry, as this isn't something you can typically solve without root access to the server.

Thank you.