SOLVED Account backups do not exist on Amazon S3 destination

NeptuneSolar

Registered
Mar 27, 2019
3
0
1
GB
cPanel Access Level
Root Administrator
Hi,

I've set up backup configuration in whm to amazon s3. Does this backup everything? I'm asking because when I login to S3 the only files in my bucket are:

date/system/system_files.tar
date/.master.meta (371.0 B size)

My plan is to backup everything to amazon's s3 there is only one account on the server/in whm? is this all inside the master meta? my db, email, public_html ect?

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Hello @NeptuneSolar,

Can you post the contents of your /var/cpanel/backups/config file? Here's the command to enter:

Code:
cat /var/cpanel/backups/config
Thank you.
 

NeptuneSolar

Registered
Mar 27, 2019
3
0
1
GB
cPanel Access Level
Root Administrator
Hi, @cPanelMichael

Sure:

Code:
---
BACKUPACCTS: 'yes'
BACKUPBWDATA: 'yes'
BACKUPDAYS: 0,1,2,3,4,5,6
BACKUPDIR: /backup
BACKUPENABLE: 'yes'
BACKUPFILES: 'yes'
BACKUPLOGS: 'yes'
BACKUPMOUNT: 'no'
BACKUPSUSPENDEDACCTS: 'yes'
BACKUPTYPE: compressed
BACKUP_DAILY_ENABLE: 'yes'
BACKUP_DAILY_RETENTION: 5
BACKUP_MONTHLY_DATES: 1
BACKUP_MONTHLY_ENABLE: 'no'
BACKUP_MONTHLY_RETENTION: 1
BACKUP_WEEKLY_DAY: 0
BACKUP_WEEKLY_ENABLE: 'no'
BACKUP_WEEKLY_RETENTION: 4
CHECK_MIN_FREE_SPACE: 1
DISABLE_METADATA: 'no'
ERRORTHRESHHOLD: 3
FORCE_PRUNE_DAILY: 0
FORCE_PRUNE_MONTHLY: 0
FORCE_PRUNE_WEEKLY: 0
GZIPRSYNCOPTS: --rsyncable
KEEPLOCAL: 0
LINKDEST: 0
LOCALZONESONLY: 'no'
MAXIMUM_RESTORE_TIMEOUT: 21600
MAXIMUM_TIMEOUT: 7200
MIN_FREE_SPACE: 5
MIN_FREE_SPACE_UNIT: percent
MYSQLBACKUP: accounts
POSTBACKUP: 'no'
PREBACKUP: -1
PSQLBACKUP: 'no'
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Hello @NeptuneSolar,

I don't see anything wrong with how backups are configured on your system. If backups are enabled for the cPanel user on your system in WHM >> Backup User Selection, then I recommend opening a support ticket with us so we can take a closer look to see why the Amazon S3 transfer failed. You can post the ticket number here and I'll link this thread to it.

Thank you.
 

NeptuneSolar

Registered
Mar 27, 2019
3
0
1
GB
cPanel Access Level
Root Administrator
Hello @NeptuneSolar,

I don't see anything wrong with how backups are configured on your system. If backups are enabled for the cPanel user on your system in WHM >> Backup User Selection, then I recommend opening a support ticket with us so we can take a closer look to see why the Amazon S3 transfer failed. You can post the ticket number here and I'll link this thread to it.

Thank you.
Thanks for your reply, @cPanelMichael!

I clicked "Reset" and set-up the same configuration again and seems to be working as expected now, amazon S3 now 84GB, oops my bills! Completed within 2hrs vs before (1min 27 seconds). Hopefully, S3 does't become too expensive.

Code:
Start Time: Monday, April 1, 2019 at 1:00:02 AM UTC
End Time: Monday, April 1, 2019 at 3:09:50 AM UTC
Run Time: 2 hours, 9 minutes, and 48 seconds