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Account becomes unsuspended by itself

Discussion in 'General Discussion' started by Potnik, Jan 7, 2017.

  1. Potnik

    Potnik Registered

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    Hi. I have a reseller WHM account to host some of my projects. I have suspended one of the projects but every now and then it becomes unsuspended. I don't know how this can be possible but I do remember at least three times during the last few months that I checked the website through browser and it was working so I had to suspend it again. I tried to find a solution with my hosting provider but all they could do was giving me log lines saying that the account was suspended multiple times but never unsuspended. How can make sure that the account won't be unsuspended again? What could cause such a thing? Thanks.

    Related log lines
    Code:
    access_log:46.246.179.231 - designyz [11/16/2016:07:04:40 -0000] "GET /cpsess4379979339/scripts2/suspendacct?domain=example.gr&user=prasinodomi&suspend-domain=Suspend&reason= HTTP/1.1" 200 0 "https://example.gr:2087/cpsess4379979339/scripts2/suspendacctlist" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0" "s" "-" 2087
    access_log:77.49.155.28 - designyz [01/06/2017:13:01:11 -0000] "GET /cpsess1728356724/scripts2/suspendacct?domain=example.gr&user=prasinodomi&suspend-domain=Suspend&reason= HTTP/1.1" 200 0 "https://eu.domain.net:2087/cpsess1728356724/scripts2/suspendacctlist" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0" "s" "-" 2087
    
     
    #1 Potnik, Jan 7, 2017
    Last edited by a moderator: Jan 7, 2017
  2. SysSachin

    SysSachin Well-Known Member

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    Hello,

    Without WHM or root password it's not possible to suspend/unsuspended account. Please make sure your password is not share anyone or try to change password.
    Might be website owner change DNS record that's why website were working.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Are any third-party billing applications installed with your reseller account, or by your hosting provider? If not, you may want to ask your hosting provider to open a support ticket with us on your behalf so we can take a closer look to see what's happening.

    Thank you.
     
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