Account becomes unsuspended by itself

Potnik

Registered
Jan 7, 2017
1
0
1
Athens, Greece
cPanel Access Level
Reseller Owner
Hi. I have a reseller WHM account to host some of my projects. I have suspended one of the projects but every now and then it becomes unsuspended. I don't know how this can be possible but I do remember at least three times during the last few months that I checked the website through browser and it was working so I had to suspend it again. I tried to find a solution with my hosting provider but all they could do was giving me log lines saying that the account was suspended multiple times but never unsuspended. How can make sure that the account won't be unsuspended again? What could cause such a thing? Thanks.

Related log lines
Code:
access_log:46.246.179.231 - designyz [11/16/2016:07:04:40 -0000] "GET /cpsess4379979339/scripts2/suspendacct?domain=example.gr&user=prasinodomi&suspend-domain=Suspend&reason= HTTP/1.1" 200 0 "https://example.gr:2087/cpsess4379979339/scripts2/suspendacctlist" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0" "s" "-" 2087
access_log:77.49.155.28 - designyz [01/06/2017:13:01:11 -0000] "GET /cpsess1728356724/scripts2/suspendacct?domain=example.gr&user=prasinodomi&suspend-domain=Suspend&reason= HTTP/1.1" 200 0 "https://eu.domain.net:2087/cpsess1728356724/scripts2/suspendacctlist" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0" "s" "-" 2087
 
Last edited by a moderator:

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,

Without WHM or root password it's not possible to suspend/unsuspended account. Please make sure your password is not share anyone or try to change password.
I checked the website through browser and it was working
Might be website owner change DNS record that's why website were working.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello,

Are any third-party billing applications installed with your reseller account, or by your hosting provider? If not, you may want to ask your hosting provider to open a support ticket with us on your behalf so we can take a closer look to see what's happening.

Thank you.