Account copy error: Unable to copy home directory

[Akinyemi Abiodun]

Please I need a way out of this problem please ...

"(XID 4zrdep) Streaming failed: The system failed to execute the operation on the remote server “199.231.xx.xxx” because of an error: HTTP Status 403 - Forbidden Access denied /usr/bin/gtar: This does not look like a tar archive /usr/bin/gtar: Exiting with failure status due to previous errors : The “/usr/local/cpanel/bin/whm_xfer_download-ssl” command (process 20478) reported error number 1 when it ended."

 

[24x7server]

Hi,

It appears to be an issue with the account packaging done. Can you check if you are able to manually do the packaging of the account using the below command:
# /scripts/pkgacct <username>

Check if that has any error..

 

[cPanelMichael]

Hello,

Are you using "WHM >> Transfer Tool" or "WHM >> Copy an Account From Another Server With an Account Password"? Also, which versions of cPanel are installed on each server?

Thank you.