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Account copy error: Unable to copy home directory

Discussion in 'Data Protection' started by Akinyemi Abiodun, Nov 14, 2017.

  1. Akinyemi Abiodun

    Akinyemi Abiodun Registered

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    Please I need a way out of this problem please ...

    Code:
    "(XID 4zrdep) Streaming failed: The system failed to execute the operation on the remote server “199.231.xx.xxx” because of an error: HTTP Status 403 - Forbidden Access denied /usr/bin/gtar: This does not look like a tar archive /usr/bin/gtar: Exiting with failure status due to previous errors : The “/usr/local/cpanel/bin/whm_xfer_download-ssl” command (process 20478) reported error number 1 when it ended."
     
    #1 Akinyemi Abiodun, Nov 14, 2017
    Last edited by a moderator: Nov 14, 2017
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    It appears to be an issue with the account packaging done. Can you check if you are able to manually do the packaging of the account using the below command:
    # /scripts/pkgacct <username>

    Check if that has any error..
     
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    #2 24x7server, Nov 14, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Are you using "WHM >> Transfer Tool" or "WHM >> Copy an Account From Another Server With an Account Password"? Also, which versions of cPanel are installed on each server?

    Thank you.
     
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    #3 cPanelMichael, Nov 14, 2017
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