Account Creation Error: "The system failed to determine the “mysqld” version"

[ahmetce]

Hi,

When I want to add a new account on the cpanel I created with Google Cloud centos, I get the following error.

What do I need to do to fix this problem?

Account Creation Status: failed

Cpanel::Exception/(XID 7bfeg3) The system failed to determine the “mysqld” version. at /usr/local/cpanel/Cpanel/MysqlUtils/Version.pm line 200. Cpanel::MysqlUtils::Version::current_mysql_version() called at /usr/local/cpanel/Cpanel/Mysql/Version.pm line 29 Cpanel::Mysql::Version::get_mysql_version() called at /usr/local/cpanel/Cpanel/Validate/DB/User.pm line 100 Cpanel::Validate::DB::User::get_max_mysql_dbuser_length() called at /usr/local/cpanel/Cpanel/Validate/DB/User.pm line 157 Cpanel::Validate::DB::User::_mysql_dbuser_name_length_check("ahmetce") called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1390 Whostmgr::Accounts::Create::_validate_database_config(HASH(0x3f13d10)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 355 eval {...} called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 355 Whostmgr::Accounts::Create::_wwwacct("account_enhancements", ARRAY(0x1e99bc0), "maxsub", "n", "max_emailacct_quota", "n", "mxcheck", "local", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3336 Whostmgr::Accounts::Create::__createaccount(__CPANEL_HIDDEN__, 1, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3471 Whostmgr::Accounts::Create::_createaccount(__CPANEL_HIDDEN__, 1, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at whostmgr/bin/whostmgr5.pl line 791 main::wwwacct("wwwacct") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366 Whostmgr::Dispatch::_do_call("wwwacct", HASH(0x338a9c0), HASH(0x338af48)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178 Whostmgr::Dispatch::dispatch("wwwacct", 1, ARRAY(0x338af00), HASH(0x338af48)) called at whostmgr/bin/whostmgr5.pl line 264

 

[quietFinn]

What is the output of:
service mysqld status

 

[cPRex]

When I've seen this in the past, it's been due to MySQL not properly running, or not being able to respond to requests normally, so that's what @quietFinn was getting toward with his reply. See what the output of that command is and then we'll go from there.