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Account creation failed

Discussion in 'General Discussion' started by Ahmed awan, Jun 18, 2018.

  1. Ahmed awan

    Ahmed awan Registered

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    Location:
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    while creating the account am getting this error
    Account Creation Status: failed

    (XID ckytbh) The MySQL service is down. at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1196.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

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    Hello,


    The error you're getting indicates that the account cannot be created because MySQL is down. Do you have root access to the server? If yes, in WHM does it show as being down at WHM>>Server Status>>Service Status? If so are you able to restart it at WHM>>Restart Services>>SQL Server? If you do not have root access or access to WHM you'll need to contact your provider to assist you with this further.

    Thanks!
     
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