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account creation fails

Discussion in 'General Discussion' started by bhanuprasad1981, Apr 26, 2011.

  1. bhanuprasad1981

    bhanuprasad1981 Well-Known Member

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    i am trying to move some accounts between by servers everything goes until backup copy while restore it fails with message :-

    Account Creation Status: failed (Sorry, a mysql user with the name xxxxx already exists.)

    please help :(
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please check if that user (the name you have blocked out with xxxxx) is showing up in /var/cpanel/databases/ location:

    Code:
    grep username /var/cpanel/databases/*
    If that user is already showing up in that location, it will prevent the account from restoring.
     
  3. bhanuprasad1981

    bhanuprasad1981 Well-Known Member

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    no such user found in that location , also i deleted that user details in table "user" using phpmyadmin still account creation fails
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please open up a ticket at this point for us to troubleshoot the restore. You can use the link in my signature or WHM > Support Center > Contact cPanel
     
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