Account Creation Status: failed, failed to determine the mysqld version google cloud

george2022

Registered
Mar 5, 2022
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Hello,

i have cloud server from google, I followed the document How to Install cPanel & WHM on Google Compute Engine™ Through The Google Marketplace | cPanel & WHM Documentation,
when i try to Create a New Account

Code:
Account Creation Status: failed

Cpanel::Exception/(XID dnwvve) The system failed to determine the “mysqld” version. at /usr/local/cpanel/Cpanel/MysqlUtils/Version.pm line 200. Cpanel::MysqlUtils::Version::current_mysql_version() called at /usr/local/cpanel/Cpanel/Mysql/Version.pm line 29 Cpanel::Mysql::Version::get_mysql_version() called at /usr/local/cpanel/Cpanel/Validate/DB/User.pm line 100 Cpanel::Validate::DB::User::get_max_mysql_dbuser_length() called at /usr/local/cpanel/Cpanel/Validate/DB/User.pm line 157 Cpanel::Validate::DB::User::_mysql_dbuser_name_length_check("xnngbad3iqa") called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1390 Whostmgr::Accounts::Create::_validate_database_config(HASH(0x4319e50)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 355 eval {...} called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 355 Whostmgr::Accounts::Create::_wwwacct("hasshell", "y", "dkim", 1, "account_init", 0, "max_email_per_hour", "unlimited", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3336 Whostmgr::Accounts::Create::__createaccount("hasuseregns", 1, "ip", 0, "cpmod", "jupiter", "sign", "", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3471 Whostmgr::Accounts::Create::_createaccount("hasuseregns", 1, "ip", 0, "cpmod", "jupiter", "sign", "", ...) called at whostmgr/bin/whostmgr5.pl line 791 main::wwwacct("wwwacct") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366 Whostmgr::Dispatch::_do_call("wwwacct", HASH(0x35ae608), HASH(0x35aebc0)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178 Whostmgr::Dispatch::dispatch("wwwacct", 1, ARRAY(0x35aeb18), HASH(0x35aebc0)) called at whostmgr/bin/whostmgr5.pl line 264

when i run #service mysqld status

Code:
Redirecting to /bin/systemctl status mysqld.service
Unit mysqld.service could not be found.
how to fix this problem ?
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Hey there! can you check the details in this post and see if that also solves your issue?