Account Creation Status: failed, failed to determine the mysqld version google cloud

[george2022]

Hello,

i have cloud server from google, I followed the document How to Install cPanel & WHM on Google Compute Engine™ Through The Google Marketplace | cPanel & WHM Documentation,
when i try to Create a New Account

Account Creation Status: failed

Cpanel::Exception/(XID dnwvve) The system failed to determine the “mysqld” version. at /usr/local/cpanel/Cpanel/MysqlUtils/Version.pm line 200. Cpanel::MysqlUtils::Version::current_mysql_version() called at /usr/local/cpanel/Cpanel/Mysql/Version.pm line 29 Cpanel::Mysql::Version::get_mysql_version() called at /usr/local/cpanel/Cpanel/Validate/DB/User.pm line 100 Cpanel::Validate::DB::User::get_max_mysql_dbuser_length() called at /usr/local/cpanel/Cpanel/Validate/DB/User.pm line 157 Cpanel::Validate::DB::User::_mysql_dbuser_name_length_check("xnngbad3iqa") called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1390 Whostmgr::Accounts::Create::_validate_database_config(HASH(0x4319e50)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 355 eval {...} called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 355 Whostmgr::Accounts::Create::_wwwacct("hasshell", "y", "dkim", 1, "account_init", 0, "max_email_per_hour", "unlimited", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3336 Whostmgr::Accounts::Create::__createaccount("hasuseregns", 1, "ip", 0, "cpmod", "jupiter", "sign", "", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3471 Whostmgr::Accounts::Create::_createaccount("hasuseregns", 1, "ip", 0, "cpmod", "jupiter", "sign", "", ...) called at whostmgr/bin/whostmgr5.pl line 791 main::wwwacct("wwwacct") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366 Whostmgr::Dispatch::_do_call("wwwacct", HASH(0x35ae608), HASH(0x35aebc0)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178 Whostmgr::Dispatch::dispatch("wwwacct", 1, ARRAY(0x35aeb18), HASH(0x35aebc0)) called at whostmgr/bin/whostmgr5.pl line 264

when i run #service mysqld status

Redirecting to /bin/systemctl status mysqld.service
Unit mysqld.service could not be found.

how to fix this problem ?

 

[cPRex]

Hey there! can you check the details in this post and see if that also solves your issue?

"cPanel & WHM update failure in upcp script" MySQL 5.7 Community Server yum issue

@ahmadrusli - the error you're seeing is different than the GPG problem mentioned earlier in this thread. Can you send me the output of the following command run on your server? grep mysql /var/cpanel/cpanel.config That may give me more details about the issue. Hi, i almost gave up. i...

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