Account Creation Status: failed This system already has an account named “vivatir”.

hamed5034

Member
Nov 21, 2013
24
0
1
cPanel Access Level
Root Administrator
Hello,

I am trying to create a new account on my cPanel server but I am seeing this error message:
Account Creation Status: failed
This system already has an account named “vivatir”.
I cannot find "vivatir" in httpd.conf :(

Regards
Hamed
 

server9host

Well-Known Member
Sep 18, 2013
160
0
16
India
cPanel Access Level
Root Administrator
Hello,

Please verify you given username present under file /etc/userdomains. You can check using below command :

cat /etc/userdomains | grep vivatir

If you find means given user name present on you cPanel
 

server9host

Well-Known Member
Sep 18, 2013
160
0
16
India
cPanel Access Level
Root Administrator
Code:
[email protected] [~]#  cat /etc/userdomains | grep vivatir
temp.gfbf.in: vivatir2
[email protected] [~]#

It means user "vivatir2" is already present on server ans it's username of domain "temp.gfbf.in" which you created on server. If you want to change username for domain temp.gfbf.in then you can change it using WHM and set new cPanel account with username "vivatir2"
 

hamed5034

Member
Nov 21, 2013
24
0
1
cPanel Access Level
Root Administrator
It means user "vivatir2" is already present on server ans it's username of domain "temp.gfbf.in" which you created on server. If you want to change username for domain temp.gfbf.in then you can change it using WHM and set new cPanel account with username "vivatir2"
Yes, I know. But "vivatir2" is not my problem.
I want to create a user with "vivatir" username.
 

server9host

Well-Known Member
Sep 18, 2013
160
0
16
India
cPanel Access Level
Root Administrator
Hello,

Sorry for last reply. Let me know did you change username for domain temp.gfbf.in" from "vivatir" to "vivatir2", If yes then let me know how you do it.
 

hamed5034

Member
Nov 21, 2013
24
0
1
cPanel Access Level
Root Administrator
Hello,

Sorry for last reply. Let me know did you change username for domain temp.gfbf.in" from "vivatir" to "vivatir2", If yes then let me know how you do it.
Hello,
No, I did not change user name.
I was transferring user "vivatir" from another server to this server yesterday and this transfer was not successful.
Now, I want to create this account but a cannot. :(
 

server9host

Well-Known Member
Sep 18, 2013
160
0
16
India
cPanel Access Level
Root Administrator
Hello,

As per you said you tried to transfer "vivatir" username cpanel account from another server but that not completed successfully, may be some entries created on server for username ""vivatir". You need to check that. Like check any directory created under /home as "vivatir" or any entry created under http.conf file.
 

SS-Maddy

Well-Known Member
Mar 28, 2009
122
13
68
cPanel Access Level
Root Administrator
Hello

Please check whether any entries for the user/domain is existing in the following files/locations
/etc/passwd
/etc/userdomains
/var/cpanel/users/vivatir
/var/cpanel/userdata/*

Check for the domains zone file entries in /var/named and /etc/named.conf. If so remove them .
Once every thing is confirmed to be clean, execute the scripts
/scripts/updateuserdomains
/scripts/rebuildhttpdconf
then restart httpd
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,211
363
Hello :)

Yes, it's possible that remnants of the account exist on your system. You should likely review the files referenced in the previous post to see if any entries exist for the "vivatir" username. Otherwise, feel free to open a support ticket and we can take a closer look for you.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,211
363
I am happy to see the issue has been resolved. Thank you for updating us with the outcome.
 

dwM

Registered
Jan 30, 2012
3
1
53
cPanel Access Level
Root Administrator
Hello

Please check whether any entries for the user/domain is existing in the following files/locations
/etc/passwd
/etc/userdomains
/var/cpanel/users/vivatir
/var/cpanel/userdata/*

Check for the domains zone file entries in /var/named and /etc/named.conf. If so remove them .
Once every thing is confirmed to be clean, execute the scripts
/scripts/updateuserdomains
/scripts/rebuildhttpdconf
then restart httpd
Thanks for that! But you forgot
/etc/group
to clean.
 
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