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Account Creation Status: failed

Discussion in 'General Discussion' started by Rakib Ahmed, Aug 29, 2014.

  1. Rakib Ahmed

    Rakib Ahmed Member

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    Location:
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    Twitter:
    When i tray to open new account then show me this problem. but this user not register in my panel.

    Account Creation Status: failed
    The name of another account on this server has the same initial 8 characters as the given username (“softwarehome”). Each username’s first 8 characters must be unique
     
  2. server9host

    server9host Well-Known Member

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    Hello,

    Please re-confirm that same username present or not on server.

    [Removed]

    Thanks
     
    #2 server9host, Aug 29, 2014
    Last edited by a moderator: Aug 29, 2014
  3. triantech

    triantech Well-Known Member

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    Hey,

    As per the log which you obtained, is there any other user which has the same first 8 letters, ie 'software' ?
    Those 8 characters should be unique as per the error which you are receiving
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The message is likely accurate:

    The first 8 characters of a username must be unique.

    Thank you.
     
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