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Account Creation Status: failed

Discussion in 'General Discussion' started by vladaztek, Jan 28, 2016.

  1. vladaztek

    vladaztek Registered
    PartnerNOC

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    I am trying to create an account on a subdomain via a Reseller account (which worked fine previously) but now I can't.

    Account Creation Status: failed

    (XID hmk5ft) The domain “sub.domain.com” may not be created by “user” because “domain.com” is already owned by another user.

    "domain.com" is actually owned by the same reseller account I'm trying to create the new account with.

    I've looked at the below thread and have tried changing the "Tweak" settings, but didn't help.
    [Case 169841] Root Account Cannot Create Subdomain Accounts (11.48.1.1)

    Any advice?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I'm unable to reproduce the issue on cPanel version 54.0.8. Could you verify if the domain name is associated with the hostname of the server? Also, please let us know which of these options are enabled in "WHM >> Tweak Settings" under the "Domains" tab:

    Allow cPanel users to create subdomains across accounts

    Allow WHM users to create subdomains across accounts

    Allow resellers to create accounts with subdomains of the server’s hostname


    Thank you.
     
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