vikashsingh

Registered
Apr 13, 2017
1
0
1
New Delhi, India
cPanel Access Level
Reseller Owner
I terminated a Hosting account for example.com
now i want to create new account
but i am getting this message
i found every where in DNS there is nothing from this domain name.
Account Creation Status: failed

(XID 54qa35) A DNS entry for “example.com” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.
 
Last edited by a moderator:

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hi,

If you have root access for your server then try to remove DNS entry from all servers in the DNS cluster using following command.

/scripts/killdns domain.com

After completing the steps above, you can re-attempt the account creation.

If you do not have root access then contact to your hosting provider.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

Your access level is listed as "Reseller Owner". You may need to report this issue to your web hosting provider if you do not have root access to the system, as it's possible the zone is still added to a DNS cluster.

Thank you.
 

vijay gaggar

Registered
Sep 25, 2017
1
0
1
india
cPanel Access Level
Reseller Owner
Hi,

If you have root access for your server then try to remove DNS entry from all servers in the DNS cluster using following command.

/scripts/killdns domain.com

After completing the steps above, you can re-attempt the account creation.

If you do not have root access then contact to your hosting provider.
How to use this command & where to Run this Command. I am to New Cpanel features.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
How to use this command & where to Run this Command. I am to New Cpanel features.
Your access level is listed as "Reseller Owner". You will need to report this issue to your reseller hosting provider if you do not have root access to the system, as it's possible the zone is still added to a DNS cluster and needs to be removed by the root user if you do not have access to "WHM Home » DNS Functions » Delete a DNS Zone".

Thank you.