Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Account Creation Status: failed

Discussion in 'Bind / DNS / Nameserver Issues' started by vikashsingh, Apr 13, 2017.

Tags:
  1. vikashsingh

    vikashsingh Registered

    Joined:
    Apr 13, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    New Delhi, India
    cPanel Access Level:
    Reseller Owner
    I terminated a Hosting account for example.com
    now i want to create new account
    but i am getting this message
    i found every where in DNS there is nothing from this domain name.
    Account Creation Status: failed

    (XID 54qa35) A DNS entry for “example.com” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.
     
    #1 vikashsingh, Apr 13, 2017
    Last edited by a moderator: Apr 13, 2017
  2. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    604
    Likes Received:
    41
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi,

    If you have root access for your server then try to remove DNS entry from all servers in the DNS cluster using following command.

    /scripts/killdns domain.com

    After completing the steps above, you can re-attempt the account creation.

    If you do not have root access then contact to your hosting provider.
     
    #2 SysSachin, Apr 13, 2017
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Your access level is listed as "Reseller Owner". You may need to report this issue to your web hosting provider if you do not have root access to the system, as it's possible the zone is still added to a DNS cluster.

    Thank you.
     
    #3 cPanelMichael, Apr 13, 2017
  4. vijay gaggar

    vijay gaggar Registered

    Joined:
    Sep 25, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    india
    cPanel Access Level:
    Reseller Owner
    How to use this command & where to Run this Command. I am to New Cpanel features.
     
    #4 vijay gaggar, Sep 25, 2017
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Your access level is listed as "Reseller Owner". You will need to report this issue to your reseller hosting provider if you do not have root access to the system, as it's possible the zone is still added to a DNS cluster and needs to be removed by the root user if you do not have access to "WHM Home » DNS Functions » Delete a DNS Zone".

    Thank you.
     
    #5 cPanelMichael, Sep 25, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Account Creation Status
  1. gildas

    Account Creation Status: failed

    gildas, Mar 21, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    73
    gildas
    Mar 21, 2018
  2. Pedro Javier Lara

    Account Creation Status: failed

    Pedro Javier Lara, Dec 22, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    297
    cPanelMichael
    Dec 26, 2017
  3. ronaldst

    Account creation error (multiple home directories)

    ronaldst, Mar 11, 2018, in forum: General Discussion
    Replies:
    6
    Views:
    98
    ronaldst
    Mar 12, 2018
  4. Ian Svoboda

    Create a custom temporary URL on account creation

    Ian Svoboda, Jan 11, 2018, in forum: cPanel Developers
    Replies:
    4
    Views:
    1,237
    cPanelMichael
    Mar 19, 2018
  5. soofien

    Account Creation and transfering account failed

    soofien, Nov 13, 2017, in forum: Data Protection
    Replies:
    5
    Views:
    298
    cPanelMichael
    Nov 14, 2017

Share This Page