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Account Creation Status: failed

Discussion in 'Bind / DNS / Nameserver Issues' started by vikashsingh, Apr 13, 2017.

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  1. vikashsingh

    vikashsingh Registered

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    I terminated a Hosting account for example.com
    now i want to create new account
    but i am getting this message
    i found every where in DNS there is nothing from this domain name.
    Account Creation Status: failed

    (XID 54qa35) A DNS entry for “example.com” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.
     
    #1 vikashsingh, Apr 13, 2017
    Last edited by a moderator: Apr 13, 2017
  2. SysSachin

    SysSachin Well-Known Member

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    Hi,

    If you have root access for your server then try to remove DNS entry from all servers in the DNS cluster using following command.

    /scripts/killdns domain.com

    After completing the steps above, you can re-attempt the account creation.

    If you do not have root access then contact to your hosting provider.
     
    #2 SysSachin, Apr 13, 2017
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Your access level is listed as "Reseller Owner". You may need to report this issue to your web hosting provider if you do not have root access to the system, as it's possible the zone is still added to a DNS cluster.

    Thank you.
     
    #3 cPanelMichael, Apr 13, 2017
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