gildas

Well-Known Member
Mar 30, 2017
58
5
8
Paris
cPanel Access Level
Root Administrator
Hello,
a deletion of a customer account has been done via an API command, this account has been deleted on the cpanel (whm), it is no longer visible in the list actigf accounts and in the folder / home it has not no more associated folder.

It is impossible to re-create this account, via the aip the following error is present:
Error: Unable to find data for cp941943p18 at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 655.

and directly from the WHM:
Account Creation Status: failed
(XID zs3as6) This system already has an account named "user"

can you tell me how to recreate this account on my server?

Best Regards
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,258
463
Hello,

This generally happens when there's an error during the account termination process. Do you notice any error output in /usr/local/cpanel/logs/error_log at the time the account was terminated?

As far as solving the error message, check to see if any entries for that user exist in the files referenced on a similar thread linked below:

Account Creation Status: failed This system already has an account named “vivatir”.

Thank you.