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Account Creation Status: failed

Discussion in 'General Discussion' started by gildas, Mar 21, 2018.

  1. gildas

    gildas Active Member

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    Hello,
    a deletion of a customer account has been done via an API command, this account has been deleted on the cpanel (whm), it is no longer visible in the list actigf accounts and in the folder / home it has not no more associated folder.

    It is impossible to re-create this account, via the aip the following error is present:
    Error: Unable to find data for cp941943p18 at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 655.

    and directly from the WHM:
    Account Creation Status: failed
    (XID zs3as6) This system already has an account named "user"

    can you tell me how to recreate this account on my server?

    Best Regards
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    This generally happens when there's an error during the account termination process. Do you notice any error output in /usr/local/cpanel/logs/error_log at the time the account was terminated?

    As far as solving the error message, check to see if any entries for that user exist in the files referenced on a similar thread linked below:

    Account Creation Status: failed This system already has an account named “vivatir”.

    Thank you.
     
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  3. gildas

    gildas Active Member

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    Hello,

    Thank you that helped solve my problem.
    I did not empty the / etc / group file
     
    cPanelMichael likes this.
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