Account Creation Status: failed

[Bangert]

Account Creation Status: failed

Hook denied creation of account: Account Creation Denied by WHMreseller

Whenever I try to make an account for a client I get this message?

can anyone help.

 

[Eminds]

looks like you have a reseller account , contact your reseller hosting provider in order to fix the issue.

 

[Bangert]

I did this but he is having the same problem as me and doesnt know how to fix it.

 

[cPanelMichael]

I did this but he is having the same problem as me and doesnt know how to fix it.

Hello @Bangert,

Please have your hosting provider submit a support ticket with us directly if assistance troubleshooting the error message is needed. You can have them provide you with the ticket number once it's opened and I'll link this thread to it.

Thank you.

 

[Bangert]

Does that mean that my provider hasnt created a ticket yet he told me he created one already?

 

[cPanelMichael]

Does that mean that my provider hasnt created a ticket yet he told me he created one already?

I'm happy to check. Can you ask them to share the ticket number with you and then post it here?

Thank you.