Bangert

Registered
Jul 17, 2019
3
0
1
stevenage
cPanel Access Level
Reseller Owner
Account Creation Status: failed

Hook denied creation of account: Account Creation Denied by WHMreseller

Whenever I try to make an account for a client I get this message?

can anyone help.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
I did this but he is having the same problem as me and doesnt know how to fix it.
Hello @Bangert,

Please have your hosting provider submit a support ticket with us directly if assistance troubleshooting the error message is needed. You can have them provide you with the ticket number once it's opened and I'll link this thread to it.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Does that mean that my provider hasnt created a ticket yet he told me he created one already?
I'm happy to check. Can you ask them to share the ticket number with you and then post it here?

Thank you.