The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Account Creation Status: failed

Discussion in 'General Discussion' started by babak, Oct 27, 2008.

  1. babak

    babak Member

    Joined:
    May 6, 2003
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    Hello,

    When my new reseller wants to create an account he gets the following error:

    Main >> Account Functions >> Create a New Account


    Create a new Account

    Account Creation Status: failed (Sorry, unable to use Package english. Verify that the Package exists and that you have not exceeded your reseller restrictions.)
    Sorry, unable to use Package english. Verify that the Package exists and that you have not exceeded your reseller restrictions.


    Never package 'english' created or deleted!


    How can I fix this problem ...



    Thank you in advance
     
  2. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,461
    Likes Received:
    22
    Trophy Points:
    38
    cPanel Access Level:
    Root Administrator
    What is your full cPanel version number?
     
  3. babak

    babak Member

    Joined:
    May 6, 2003
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    WHM 11.23.2 cPanel 11.23.6-C27698
    CENTOS Enterprise 5.2 i686 on standard - WHM X v3.1.0
     
  4. babak

    babak Member

    Joined:
    May 6, 2003
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    It was in release level I upgraded to current but the problem exists ...!
     
  5. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,461
    Likes Received:
    22
    Trophy Points:
    38
    cPanel Access Level:
    Root Administrator
    Please open a support ticket for this issue at https://tickets.cpanel.net/submit/
     
  6. majoosh

    majoosh Well-Known Member

    Joined:
    Feb 18, 2006
    Messages:
    97
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    India
    Hi,

    Am using the script wwwacct to create multiple accounts but it gives me the error

    -------
    Sorry, unable to use Package Dpackage. Verify that the Package exists and that you have not exceeded your reseller restrictions.
    --------

    am running wwwacct as root. Also am not getting any error while creating via WHM.

    Any idea ? I checked the backend file "/var/cpanel/packages/Dpackage" it exists and have contents.

    Majoosh
     
  7. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,461
    Likes Received:
    22
    Trophy Points:
    38
    cPanel Access Level:
    Root Administrator
    majoosh, could you post an example command line when using /scripts/wwwacct ? Thank you.
     
  8. majoosh

    majoosh Well-Known Member

    Joined:
    Feb 18, 2006
    Messages:
    97
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    India
    Hi

    This is the command I tried to create via command line.

    root@test#./wwwacct blablablatest.com blablabl test143

    rest of the parameters/arguments I have specified it in the script itself ;)

    Also please note that am able to create the account via WHM, but not via command line ( evenif I give all parameters as in the error_log given below)


    This is what I get in the cpanel error_logs


    ================================
    Wed Nov 12 15:57:51 2008 warn [whostmgr/bin/whostmgr.pl]: [checkmx] Unable to
    resolve blablablatest.com to an ip address. Forcing changes because always
    accept has been forced. at /usr/local/cpanel/Whostmgr/DNS/MX.pm line 61
    Whostmgr::DNS::MX::checkmx('blablablatest.com', ARRAY(0x942b95c), 1)
    called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1239


    Whostmgr::Accounts::Create::_wwwacct('plan', 'Dpackage', 'maxpark',
    0, 'lang', 'english', 'hasshell', 'n', 'maxlst', 5, 'maxpop', 50, 'maxaddon',
    0, 'cpmod', 'x', 'pass', 'test143', 'maxsub',
    1, 'domain', 'blablablatest.com', 'maxsql', 1, 'quota',
    50, 'installfp', 'n', 'maxftp',
    1, 'contactemail', 'majoosh@gmail.com', 'hascgi', 'y', 'user', 'blablabl', 'useip', 'y', 'useregns',
    0, 'bwlimit', 500, 'forcedns', 0, 'owner', 'root', 'is_restore',
    0, 'featurelist', 'default') called
    at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597
    Whostmgr::Accounts::Create::_createaccount('customip', '--Auto
    Assign--', 'plan', 'Dpackage', 'language', 'english', 'maxpark',
    0, 'password', 'test143', 'maxlst', 5, 'maxpop', 50, 'maxaddon',
    0, 'pkgname', '', 'cpmod', 'x', 'ip', 1, 'cgi', 1, 'maxsub',
    1, 'domain', 'blablablatest.com', 'maxsql', 1, 'hasuseregns',
    1, 'sign', '', 'quota', 50, 'maxftp',
    1, 'contactemail', 'majoosh@gmail.com', 'username', 'blablabl', 'bwlimit',
    500, 'featurelist', 'default') called at whostmgr/bin/whostmgr.pl line 3255
    --------------------------------


    Thx
    Majoosh
     
Loading...

Share This Page