Account disappears from List Accounts for reseller

kodianne

Registered
May 5, 2013
3
0
1
cPanel Access Level
Reseller Owner
Every couple of days one of my websites just disappears out of my "List of Account" tab. Any ideas of what I can do to prevent this from happening again?

Kodianne
 

musti19

Well-Known Member
Jan 20, 2013
111
1
18
cPanel Access Level
Root Administrator
hi,
are you server/root owner?

If not change you reseller password and contact the server owner/administrator.
 
Last edited:

kodianne

Registered
May 5, 2013
3
0
1
cPanel Access Level
Reseller Owner
To be completely honest with you - I am not sure. I just know that I have a Reseller account so all of my domains have their
own Cpanel.

How can I find out this information?

Kodianne
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
Your hosting provider will need to help you with this. As a reseller, you will not have the access needed to properly diagnose and fix this. If your hosting provider is not able to find the cause of the problem, ask them to submit a ticket to us on your behalf.
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
There is nothing that you would be able to install as a reseller, since you are not the server's administrator. You need to talk to your hosting provider about this.