Account disk usage bump up after rearranging

[Optimizr]

Hi,

I have rearranged all accounts to new partition to optimized the unused disk space. Apparently, all went well except for 3 accounts which have increased a lot of disk usage. E.g; One account was around 50 GB before rearranging but it becomes around 90 GB after rearranging. I have tried fixing the quota but didn't help. I have turned off "Cache disk quota information" as well. What could be the issue?

 

[cPanelAxel]

Hello,

Can you confirm if the physical disk for the accounts remains what it used to be?

You can do so with the following command:

du -shl ~$USER

If the physical disk space is correct, you may want to try and fix the file system quotas.

How to Fix Quotas | cPanel & WHM Documentation

This document describes how to confirm whether you properly configured the disk space quotas on your system's devices.

docs.cpanel.net

 

[Optimizr]

The du command return 90 GB but I am sure it was around 50 GB. I have tried "Fix Quotas" doc but it is not helping. Any other solution please?

 

[cPanelAxel]

Hello,

If the du command returned 90GB then fixing the quotas will not make a difference since that is the correct usage that the physical disk is reporting.

Rearranging the account should not increase the usage since all it does is move the account.

However, you can check the rearrange account logs, which record the disk usage that the account was utilizing before the account was transferred.

Here is an example from an account I moved in a test server:

[  2126][RESTORE:1 ][A:blue            ]: Target “/home44/blue” on host “test.test.com” has 4.01 GB free and requires at least 3.19 MB free, which includes space for temporary files.
[  2126][RESTORE:1 ][A:blue            ]: Target “/home44/blue” on host “test.test.com” has 8,413,315 inodes free and requires at least 87 inodes free, which includes space for temporary files.

This can be obtained via the command line using the following:

/usr/local/cpanel/bin/view_transfer $TRANSFER_ID

Or via the WHM >> Transfers >> Review Transfers and Restores

 

[Optimizr]

In the log, it is correct. But it doesn't make sense because the package of the user account is only eligible for 80 GB before rearranging. It would never be more than 80 GB and it didn't show any over quota warning but now it is after rearranging. Here's what in the log

Starting “RESTORE” for “Account” “theUser”.
Calculating disk space needed …
Done.
Target “/mnt/home3/theUser” on host “sub.myhostname.org” has 622.84 GB free and requires at least 89.36 GB free, which includes space for temporary files.
Target “/mnt/home3/theUser” on host “sub.myhostname.org” has 24,289,003 inodes free and requires at least 153,971 inodes free, which includes space for temporary files.
The system will move “/mnt/home2/theUser” to “/mnt/home3/theUser”.
The system will catalog files owned by “nobody” in “/mnt/home2/theUser”.
The system will copy data from “/mnt/home2/theUser” to “/mnt/home3/theUser” using multiple “rsync” executions.
rsync: 1
…100 % …
sent 95.96G bytes received 2.87M bytes 59.29M bytes/sec
total size is 95.91G speedup is 1.00
rsync: 2
sent 12.52M bytes received 4.46K bytes 1.93M bytes/sec
total size is 95.91G speedup is 7,655.59
…100 % …
The system will symlink “/mnt/home2/theUser” to “/mnt/home3/theUser”.
The system will restore ownership for “nobody” in “/mnt/home3/theUser”.
The file transfer succeeded.
The system will remove the old files from “/mnt/home2/theUser-rearrange-1602366143”.
The system will update the file “/etc/passwd”.
The system will update the file “/etc/proftpd/theUser”.
The system will update the virtual host include files.
The system will rebuild the PHP-FPM configuration files (if applicable).
[2020-10-11 04:39:47 +0630] warn [Internal Warning while parsing [stdin] 15043] Use of uninitialized value in -e at /usr/local/cpanel/Cpanel/PHPFPM.pm line 901.
at /usr/local/cpanel/Cpanel/PHPFPM.pm line 901.
Cpanel::PHPFPM::rebuild_files(HASH(0x46f30d0), 1, 1, 0) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/RearrangeAccount.pm line 399
Whostmgr::Transfers::Session::Items::RearrangeAccount::_rebuild_users_php_conf_file(Whostmgr::Transfers::Session::Items::RearrangeAccount=HASH(0x43ccba8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/RearrangeAccount.pm line 273
Whostmgr::Transfers::Session::Items::RearrangeAccount::_rearrange_account(Whostmgr::Transfers::Session::Items::RearrangeAccount=HASH(0x43ccba8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Item.pm line 317
Whostmgr::Transfers::Session::Item::__ANON__() called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 97
eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 88
Try::Tiny::try(CODE(0x4eb4920), Try::Tiny::Catch=REF(0x4b211b8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Item.pm line 346
Whostmgr::Transfers::Session::Item::exec_path(Whostmgr::Transfers::Session::Items::RearrangeAccount=HASH(0x43ccba8), ARRAY(0x4d763f0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Items/RearrangeAccount.pm line 78
Whostmgr::Transfers::Session::Items::RearrangeAccount::restore(Whostmgr::Transfers::Session::Items::RearrangeAccount=HASH(0x43ccba8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 658
Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1477
Whostmgr::Transfers::Session::__ANON__() called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 97
eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 88
Try::Tiny::try(CODE(0x43e1d80), Try::Tiny::Catch=REF(0x43e2080)) called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1481
Whostmgr::Transfers::Session::exec_with_output_directed_to_fh(Whostmgr::Transfers::Session=HASH(0x434fbf0), GLOB(0x4553328), CODE(0x43a00e0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 674
Whostmgr::Transfers::Session::Processor::_process_dequeued_item(Whostmgr::Transfers::Session::Processor=HASH(0x43e2170)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 554
Whostmgr::Transfers::Session::Processor::_process_items(Whostmgr::Transfers::Session::Processor=HASH(0x43e2170)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 508
Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68
eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68
Cpanel::ForkAsync::do_in_child(CODE(0x439ffd8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 510
Whostmgr::Transfers::Session::Processor::_spawn_child(Whostmgr::Transfers::Session::Processor=HASH(0x43e2170), 1, Whostmgr::Transfers::Session=HASH(0x434fbf0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 292
Whostmgr::Transfers::Session::Processor::_process_child(Whostmgr::Transfers::Session::Processor=HASH(0x43e2170), Whostmgr::Transfers::Session=HASH(0x434fbf0), 0) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 240
Whostmgr::Transfers::Session::Processor::_process_child_with_output_redirection(Whostmgr::Transfers::Session::Processor=HASH(0x43e2170), Whostmgr::Transfers::Session=HASH(0x434fbf0), 0, "vpcmyanmarwebdrearr20201010214204ecd") called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 205
Whostmgr::Transfers::Session::Processor::__ANON__() called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68
eval {...} called at /usr/local/cpanel/Cpanel/ForkAsync.pm line 68
Cpanel::ForkAsync::do_in_child(CODE(0x43a3ed8)) called at /usr/local/cpanel/Whostmgr/Transfers/Session/Processor.pm line 207
Whostmgr::Transfers::Session::Processor::start(Whostmgr::Transfers::Session::Processor=HASH(0x43e2170)) called at bin/start_transfer.pl line 57
main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 97
eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 88
Try::Tiny::try(CODE(0x434a0c0), Try::Tiny::Catch=REF(0x1a6c850)) called at bin/start_transfer.pl line 72
The system will update the file “httpd.conf”.
The system will update the file “proftpd.conf”.
The system will update the Web Disk configuration.
The system will restart the web server.
The rearrangement of home directories on the account is complete.
Success.

 

[Optimizr]

Hello, any news about this?

cPanel » Email Disk Usage show around 73 GB in total

du command show around 90 GB.

What's wrong and what should I fix?

 

[Optimizr]

As I have check more detail, it is the "Email Disk Usage" that doesn't show the correct disk usage. It doesn't show correct usage in the sidebar too. Please see in the screenshot.

 

[Optimizr]

Running fixquotas again fixed the issue from sidebar but "Email Disk Usage" still reports incorrectly.