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Account email not working

Discussion in 'E-mail Discussions' started by Ulugbek Nuriddinov, Feb 5, 2018.

  1. Ulugbek Nuriddinov

    Ulugbek Nuriddinov Registered

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    Hello

    I have WHM server. I created new account, uploaded site files, DB and website is working correctly.

    But on cPanel in webmail I cannot get emails. Sending email is working.

    Also when trying connect user mail to Gmail getting error: We were unable to locate the other domain. Please contact your other provider.

    How can I fix it?

    Thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Have you verified the MX records for the domain names are properly configured? For instance, are you using your own custom name servers for this domain name or manually configuring the DNS records at the domain registrar?

    Thank you.
     
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