Account exists as individual Cpanel, but does not show up in WHM

tabuladze

Member
Oct 17, 2005
9
0
151
We have one account that we can log into its individual Cpanel. It is a reseller account, and for some reason it does not show up in resellers WHM. Anyone know what is causing this problem?

Thanks in advance.

T.
 

dgbaker

Well-Known Member
PartnerNOC
Sep 20, 2002
2,576
9
343
Toronto, Ontario Canada
cPanel Access Level
DataCenter Provider
tabuladze said:
We have one account that we can log into its individual Cpanel. It is a reseller account, and for some reason it does not show up in resellers WHM. Anyone know what is causing this problem?

Thanks in advance.

T.
Generally this is because the entries are missing from /etc/trueuserdomains check that file to ensure the account info is in there.