Account exists as individual Cpanel, but does not show up in WHM

T

tabuladze

Member
Oct 17, 2005
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0
151
We have one account that we can log into its individual Cpanel. It is a reseller account, and for some reason it does not show up in resellers WHM. Anyone know what is causing this problem?

Thanks in advance.

T.
 
dgbaker

dgbaker

Well-Known Member
PartnerNOC
Sep 20, 2002
2,576
9
343
Toronto, Ontario Canada
cPanel Access Level
DataCenter Provider
tabuladze said:
We have one account that we can log into its individual Cpanel. It is a reseller account, and for some reason it does not show up in resellers WHM. Anyone know what is causing this problem?

Thanks in advance.

T.
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Generally this is because the entries are missing from /etc/trueuserdomains check that file to ensure the account info is in there.
 
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