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account groups

Discussion in 'General Discussion' started by Gatshinnawa, Apr 26, 2012.

  1. Gatshinnawa

    Gatshinnawa Registered

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    Hi everybody,

    I have two servers contains cpanel.
    I have an account mass-smtp.com in the first.
    I created the same in the second.

    then I wanted to copy it directly using cpanel . I had an error (account already exist)
    I deleted it an restart the operation.

    I have an error: Account Creation Status: failed (Sorry, a group for that username already exists.).

    I don't know where I found the group to delete .
    I restarted the server, I changed the user name ...

    But still have the same error.

    Can you help me please ?

    Thank you
     
  2. Gatshinnawa

    Gatshinnawa Registered

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    Hi,

    There is someone to respond ?
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please ensure the username you are transferring is fully removed on the destination server. Check for the existence of the username via a command such as:

    Code:
    [~]# id username
    If it does not exist, try searching for any leftover entries in the following file:

    Code:
    # /etc/group
    Assuming there is no cPanel account for this user, try adding/removing it manually. EX:

    Code:
    # useradd username
    # userdel username
    Thank you.
     
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