Account is not listed in listaccts but it exist

[netlook]

Hello,

I have one account on the server, which is not listed in ListAccts function in WHM, but it exist. I can use cPanel for this accout, create e-mail in 2 domains which are working with this account, I can view the website. But it is not listed in ListAccts, Manage account etc. What might be the problem? I tryed to kill it by /scripts/killacct and recreate but there is still this problem.

Thanks

 

[mohit]

Re:

hi,
i think if you tell the whm/cpanel version you are running someone would be more prompt to reply you.
Such issue has been discussed here in last 1 month, you can also look on those posts.

see ya,
mohit

 

[netlook]

I use

WHM 10.6.0 cPanel 10.6.0-R158
CentOS 4.1 i686 - WHM X v3.1.0

Thanks

 

[aby]

Hello,

I have one account on the server, which is not listed in ListAccts function in WHM, but it exist. I can use cPanel for this accout, create e-mail in 2 domains which are working with this account, I can view the website. But it is not listed in ListAccts, Manage account etc. What might be the problem? I tryed to kill it by /scripts/killacct and recreate but there is still this problem.

Thanks

Please check whether the entry for the domains are there on /etc/userdomains and /etc/trueuserdomains. If not, please manually add it and see if that helps.

 

[netlook]

Thanks, this "not-listed-domain" wasn't in /etc/trueuserdomains, I've added it manually and it works

Bye

 

[mohsyn]

urgent WHM not showing an account

I have the similar problem. i have checked /etc/userdomains and /etc/trueuserdomains both contains the entried of the domain which is not listing in WHM. pleae help i have run /scripts/rebuildhttpdconf but it didn't help.

 

[BenThomas]

A user should have an httpd.conf entry for their main domain, as well as an entry in each of the following files:
/etc/userdomains
/etc/trueuserdomains
/etc/trueuserowners

They also need a cPanel user file in /var/cpanel/users.

 

[mohsyn]

A user should have an httpd.conf entry for their main domain, as well as an entry in each of the following files:
/etc/userdomains
/etc/trueuserdomains
/etc/trueuserowners

They also need a cPanel user file in /var/cpanel/users.

Thanks alot it worked but now the problem is when i browse the domain it is not opening the index.php page but showing me this
"
There is no website configured at this address.
You are seeing this page because there is nothing configured for the site you have requested. If you think you are seeing this page in error, please contact the site administrator or datacenter responsible for this site.
"
I will be thankful for your prompt response.

 

[bijo]

Hello,

Check your apache config file and check the virtual host entry of that domain. If the virtual host entry exists add the following line before the vitual host section
---------------------------------------------
NameVitualHost IP:80
----------------------------------------------
Also you should check the dns entry of that domain.

 

[mohsyn]

Hello,

Check your apache config file and check the virtual host entry of that domain. If the virtual host entry exists add the following line before the vitual host section
---------------------------------------------
NameVitualHost IP:80
----------------------------------------------
Also you should check the dns entry of that domain.

thanx it is working fine.