Account Level Filtering Blocks Valid Emails

Reuben Z

Registered
May 7, 2015
2
0
1
Los Angeles, CA
cPanel Access Level
Website Owner
I have set up many rules under account level filtering. One of the rules that I set up consists of all the email addresses for my contacts and it says to stop processing rules if sender equals the email address for the contact. The rest of my rules follow and everything containing known buzz words for scam artist spammers is included and messages are blocked and returned with fail back to sender.
Thinking that the first rule will preempt any of my contacts from being blocked, I thought everything would be fine. But things don't seem to work out that way. When any sender (even the ones in my contact list covered by the rule to stop processing any rules) sends me an email with the subject "sex", they get a fail notice and the email is not delivered.
Can anyone please tell me why my "white list" rule which basically says if sender equals "[email protected]", then stop processing rules does not work when the sender from [email protected] sends out an email with the subject of "sex"?
Any help would be greatly appreciated.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

Have you setup multiple account level filters, or have you setup a single account level filter with multiple conditions? Do you have root access to this server? If so, would you mind opening a support ticket using the link in my signature so we can review the filter rules you have enabled? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

Reuben Z

Registered
May 7, 2015
2
0
1
Los Angeles, CA
cPanel Access Level
Website Owner
Hi Michael. I have set up multiple rules under Account Level Filtering. I tried to open a ticket and then it asks for my IP address and then support access ID. I got the IP address, but I'm confused as to how I can get the support access ID. What's a shell? what's a WHM? Is there a simple way to just respond to my question above?

I think I created a support ticket under ticket number 6489925. Please confirm.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

You may want to try using a single rule with multiple conditions instead of multiple rules with separate conditions for each rule. Also, since you do not have root access, it's likely a good idea to consult with your web hosting provider so they can review your rules and verify if there are any issues.

Thank you.