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Account Level Filtering not reliable

Discussion in 'E-mail Discussion' started by wireman121, Oct 4, 2014.

  1. wireman121

    wireman121 Registered

    Oct 4, 2014
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    cPanel Access Level:
    Reseller Owner
    I am, for some reason, receiving over 100 spam emails per day. I have no idea why, and I have done everything I can to stop, them, but they just continue to show up. SpamAssasin doesn't seem to catch them, even with the score set as low as 2, so I have resorted to making my own rules in Account Level Filtering in hopes of not having to deal with this BS anymore. Unfortunately, it seems there is some sort of issue with Account Level Filtering as far as a limitation on how many rules you can have, even if you have multiple filters. I have tried to test my rules by emailing myself and the emails come right through...also, I have tried using the Filter Test area, and after the test I can see in the log where it is checking, for example, the word "Viagra" and doesn't catch it.

    I'm losing my mind with the amount of spam I'm receiving, so I need to do something to combat it. I tried to post images of all of my filters to see if there was an error somewhere, but theres no upload button on the image picker...
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Your access level is listed as "Reseller Owner". I suggest reporting this issue to your web hosting provider so they can address the issue from the root level. They could enable additional options to help prevent SPAM if it's becoming a problem for your accounts.

    Thank you.
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