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Account level filtering suddenly stopped working

Discussion in 'E-mail Discussions' started by companero, Nov 20, 2014.

  1. companero

    companero Member

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    Hi
    So i've been into this problem for 2 weeks so far without a solution, i cant really submit a ticket since im just a customer of a hosting company so im not the owner of cpanel software.

    My current settings for spamassassin (3.3.2) are:

    Spam auto delete Enabled
    Messages with a spam score of 7 or higher will be deleted
    Spambox is enabled
    Min required score to consider an email spam -> 3

    And the account level filtering rule says "Spam bar contains +++++++ (7) -> Discard message"

    All of this was working but suddenly, a lot of email with score of 7+ started to make it to the spambox instead of getting deleted. It is not just for one email account but for many and nobody really knows whats going on, ive even deleted and created 3 times already the same rule but problem persist.

    These are some headers which confirm Spamassassin is at least working fine by marking or not email as spam

    X-Spam-Flag: YES
    X-Spam-Level: ************
    X-Spam-Status: Yes, score=12.2 required=3.0 tests=BAYES_99,BAYES_999,
    DEAR_SOMETHING,DKIM_SIGNED,DKIM_VALID,DKIM_VALID_AU,HTML_FONT_LOW_CONTRAST,
    HTML_IMAGE_ONLY_24,HTML_MESSAGE,RCVD_IN_PSBL,RDNS_NONE,SPF_PASS,SUBJ_ALL_CAPS
    shortcircuit=no autolearn=spam version=3.3.2

    X-Spam-Flag: YES
    X-Spam-Level: **************
    X-Spam-Status: Yes, score=14.8 required=3.0 tests=AWL,BAYES_99,BAYES_999,
    DKIM_ADSP_CUSTOM_MED,FREEMAIL_FROM,FROM_MISSP_FREEMAIL,FSL_HELO_FAKE,
    HTML_MESSAGE,NML_ADSP_CUSTOM_MED,RCVD_IN_BRBL_LASTEXT,RCVD_IN_RP_RNBL,
    RDNS_NONE,SPF_SOFTFAIL,T_FRT_CONTACT,T_REMOTE_IMAGE shortcircuit=no
    autolearn=spam version=3.3.2

    X-Spam-Level: ****************
    X-Spam-Status: Yes, score=16.7 required=3.0 tests=BAYES_99,BAYES_999,
    DATE_IN_FUTURE_12_24,HTML_MESSAGE,MIME_HTML_MOSTLY,MPART_ALT_DIFF,
    RCVD_IN_BRBL_LASTEXT,RDNS_NONE,SPF_HELO_PASS,SPF_PASS,TVD_FROM_1,
    T_REMOTE_IMAGE,URIBL_DBL_SPAM,URIBL_JP_SURBL,URIBL_WS_SURBL shortcircuit=no
    autolearn=spam version=3.3.2

    What could it be? Do the spammers found a way to bypass account level filters?
     
  2. companero

    companero Member

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    Update: I have created a user filter, exactly looking as the account level one, not sure if this will change anything but ill add the information as soon as another incoming batch of spam arrive, which is going to happen anytime soon
     
  3. companero

    companero Member

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    It seems the amount of spam passing has decreased (but im not sure yet), so far only this has made it

    X-Spam-Level: *********
    X-Spam-Status: Yes, score=9.2 required=3.0 tests=BAYES_99,BAYES_999,
    HTML_IMAGE_RATIO_06,HTML_MESSAGE,MIME_HTML_ONLY,RCVD_IN_BRBL_LASTEXT,
    RDNS_NONE,SPF_PASS,T_REMOTE_IMAGE,URIBL_DBL_SPAM shortcircuit=no
    autolearn=spam version=3.3.2

    How come nobody from the cpanel team is interested in this? There is a problem with filters, im not an expert but im betting on it
     
  4. companero

    companero Member

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    Ok it did not work either..spam still passing and not getting discarded. Any idea from the developers ?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please have your hosting provider submit a support ticket to us if they are not willing to help you directly. We will need access to your system in order to take a closer look.

    Thank you.
     
  6. companero

    companero Member

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    Hello Michael
    Well my hosting company (Bluehost) wont do it and they just blamed Spamassassin for not being that robust and that having a rule of marking an email as spam if score is 3 and also a account level filter to discard emails with a score of 7+ was the problem since they are conflicting (no seriously they said this to me).
    I told them to open a ticket at cpanel as you said but they said no, so here i am, lost.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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  8. companero

    companero Member

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    Nop, i was told it is "an spamassassin problem" and GTFO, in kind words, so i had to work out a different solution :)
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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