Lyttek

Well-Known Member
Jan 2, 2004
776
4
168
Thought I'd try a new thread :)

I have a missing domain in 'list accts' in WHM.

The account is working fine and has previously shown up in WHM.

I've checked trueuserdomains, userdomains, httpd.conf, /var/cpanel/users/accountname

I've run /scripts/updateuserdomains; restarted the cpanel services

There are no resellers on the system; no parked/addon domains associated with this account.

This account is the only one on /home2; all others are in /home. As a test, I created a new account on /home2 and it showed up in the list.

WHM 10.8.0 cPanel 10.9.0-C56
CentOS 4.4 i686 - WHM X v3.1.0
 

Fernis

Well-Known Member
Oct 28, 2006
193
1
168
Check /etc/trueuserdomains and /etc/userdomains and check if the entry for the domain is there.
 

Manuel_accu

Well-Known Member
Jun 19, 2005
191
0
166

Lyttek

Well-Known Member
Jan 2, 2004
776
4
168
Thanks... I've tried that, no joy. Also, the thread you mentioned is similar, but not the same problem... no errors, just missing one account in the 'list' function. (checked the other things it mentioned anyway, nothing out of place)

:-/
 

Lyttek

Well-Known Member
Jan 2, 2004
776
4
168
Well, finally found it.

I just started clicking through all the links in WHM relating to accounts. Finally found it listed under 'inactive accounts' under 'show active/inactive accounts'.

Now, this tells me the account was suspended, correct? If that's the case, 1) I never suspended the account, so how'd it get that way and 2) email continued to work... is that normal?

BTW, this is a split domain; only the email is hosted on this server, the website itself is elsewhere.