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Account not shown in "List Accounts"

Discussion in 'General Discussion' started by gvard, Dec 29, 2005.

  1. gvard

    gvard Well-Known Member
    PartnerNOC

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    Location:
    Athens/GREECE
    cPanel Access Level:
    DataCenter Provider
    Greetings from Greece,

    I've a strange problem. A client with the domain xxx.gr called me and told me that the domain didn't resolve in the Internet. I saw in WHM that the account existed so I looked in /var/named to see if there was anything strange. The file xxx.gr.db was 1.5MB and it had inside all the dns records in the server, in one file. I went in WHM and clicked in "Delete DNS zone -> xxx.gr", the zone was cleared but after that the domain doesn't show up in WHM -> list accounts!


    I saw that the httpd.conf had all the proper configuration and I tried to restore a previous backup to see if the problem got resolved. The system stated that the username already existed and didn't do anything.

    I added manually through WHM->Add DNS zone the domain xxx.gr with corresponding IP 1.2.3.4 (the main shared IP). The site seems to be fine, but I still can't see the domain xxx.gr in the "List accounts" section! I can login to the user's control panel but I don't see it in WHM!

    Can you please tell me what can I do to add the domain in "List accounts", or how to delete it and restore it from the backup? (I don't see it in "Terminate account" and when I try to restore it the system says "username already exists" and doesn't do anything.



    Thank you in advance!
     
  2. Pashio

    Pashio Active Member

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    Hi,

    Please also check the domain entry in /etc/trueuserdomaines :)
     
  3. nadavoid

    nadavoid Member

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    solution

    I had the same problem. making sure the domain and user are listed in /etc/trueuserdomains fixed the problem.

    Thanks for the tip, Paddy!
     
  4. tdw82

    tdw82 Member

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    thanks that fixed my problem, thanks for the tip




    Tim
     
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