Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

account over quota and emails are not being bounced back

Discussion in 'E-mail Discussions' started by manokiss, Apr 3, 2012.

  1. manokiss

    manokiss Well-Known Member

    Joined:
    Mar 31, 2002
    Messages:
    575
    Likes Received:
    0
    Trophy Points:
    316
    Hi there, i have one account in one of the servers that is over the quota (the entire account, not only the email quota), but for some reason when you send an email is not bouncing back with the Disk full error. I have tested with another account in the same server which is also over quota and that one is bouncing back as expected.

    Any idea what could cause that specific account over quota is not bouncing back the emails?

    Thanx in advance!
     
    #1 manokiss, Apr 3, 2012
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,609
    Likes Received:
    31
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Can you provide a breakdown for folders on that user's account so we can see what might be pushing it over quota? All I can think is that a) some files aren't actually owned by the user but somehow showing up in the quota (unlikely to be the case), or b) there is a folder that is counted in the space but isn't counted in determining if the user is over quota (such as the trash folder).
     
    #2 cPanelTristan, Apr 4, 2012
  3. manokiss

    manokiss Well-Known Member

    Joined:
    Mar 31, 2002
    Messages:
    575
    Likes Received:
    0
    Trophy Points:
    316
    Thanx for the reply.
    Im suspecting something with mailman cause the current used space in the account is 7200Mb, the limit is 6000Mb and the home directory have used only 2100Mb. So probably mailman archives are not being counted somehow. Is there any way to check why mailman's archives are being accounted correctly? or perhaps simply as the home is not over the limit is not being counted as overquota?

    Thanx!
     
    #3 manokiss, Apr 4, 2012
  4. ruzbehraja

    ruzbehraja Well-Known Member

    Joined:
    May 19, 2011
    Messages:
    392
    Likes Received:
    11
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    In WHM Tweak Settings have you checked the following option:

    Also check in Exim Configuration Manager:

     
    #4 ruzbehraja, Apr 8, 2012
  5. manokiss

    manokiss Well-Known Member

    Joined:
    Mar 31, 2002
    Messages:
    575
    Likes Received:
    0
    Trophy Points:
    316
    both are enabled, any other idea? thanx!
     
    #5 manokiss, Apr 17, 2012
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,609
    Likes Received:
    31
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    The only other idea I have would be to submit a ticket at this point. In WHM > Support Center > Contact cPanel or using the link in my signature, you can open up a ticket with us. Please post the ticket number here upon opening one. Thanks!
     
    #6 cPanelTristan, Apr 17, 2012
  7. manokiss

    manokiss Well-Known Member

    Joined:
    Mar 31, 2002
    Messages:
    575
    Likes Received:
    0
    Trophy Points:
    316
    Thanx Tristan,

    Ticket id is 2520182
     
    #7 manokiss, Apr 17, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - account quota emails
  1. ca2236

    Does AWStats continue to work on accounts over quota?

    ca2236, Apr 4, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    49
    cPanelLauren
    Apr 5, 2018
  2. Samed87

    Increasing special FTP account quota

    Samed87, Jan 16, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    140
    Infopro
    Jan 16, 2018
  3. ebizindia

    Email quota per user account, not domain

    ebizindia, Oct 22, 2017, in forum: E-mail Discussions
    Replies:
    1
    Views:
    214
    cPanelMichael
    Oct 24, 2017
  4. boing

    Account over quota issue

    boing, Oct 19, 2017, in forum: General Discussion
    Replies:
    10
    Views:
    379
    boing
    Oct 27, 2017
  5. upsforum

    account quotas wrong

    upsforum, Jul 14, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    398
    cPanelMichael
    Jul 14, 2017

Share This Page