Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Account Removal Status: failed. User does not exist.

Discussion in 'General Discussion' started by Aryman, Apr 12, 2010.

  1. Aryman

    Aryman Registered

    Joined:
    Apr 12, 2010
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    51
    I tried to delete an account but it still shows up under listed domains... when I try to terminate it, I get this message:

    "Account Removal Status: failed (Warning!.. system user ___ does not exist! )
    Warning!.. system user ___ does not exist! "

    All the /home/username files have been deleted, but the domain persists and I cannot create a new account with that name; cpanel says that domain is already in use. It also says to edit the httpd.conf file, but I do not know where that is.

    Also I can edit the account but the domain field appears blank.

    How do I get rid of this user/domain?
     
  2. Aryman

    Aryman Registered

    Joined:
    Apr 12, 2010
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    51
    Anyone have any idea as to what I can do? This is kind of urgent...
     
  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,544
    Likes Received:
    9
    Trophy Points:
    268
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    To properly diagnose the issue it will help most if we may investigate directly; please submit a support request so that we can inspect the affected system and surrounding circumstances that are involved.

    When available, please send me a PM referencing this thread and your new ticket ID number so I may follow-up internally. The link in my forums signature may be used to initiate a ticket submission, or it may also be initiated via WHM Support Center.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. tsiedsma

    tsiedsma Active Member

    Joined:
    Nov 1, 2006
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    151
    Location:
    Ankeny, Iowa
    cPanel Access Level:
    Root Administrator
    Twitter:
    I am having this same issue, an account shows in the Terminate Account list but when I try to terminate, I get this error:

    Account Removal Status: failed (System user testuser does not exist!)
    System user testuser does not exist!

    What file do I need to modify to remove this user from the list? All files and zones have been removed that are tied to this user. The /var/cpanel/users/testuser file and all other files in /var/cpanel have been removed or modified to remove the references to the user testuser and domain.
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Please check if the user is in /etc/passwd, /etc/shadow and /etc/group files:

    Code:
    egrep username /etc/passwd /etc/shadow /etc/group
    Here replace username with the username in question.

    Next, check if the username is in any of the /var/cpanel/userdata files:

    Code:
    egrep -Ri /var/cpanel/userdata/*
    Finally, just in case this is simply appearing due to caching for the domain name in some way, please move the named.conf.cache file:

    Code:
    mv /etc/named.conf.cache /etc/named.conf.cache.bak
    Then restart named:

    Code:
    /etc/init.d/named restart
    If the user doesn't exist in any of the above and moving the named.conf.cache file with a restart of named doesn't work, please open a ticket using either WHM > Support Center > Contact cPanel or the link in my signature.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice