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Account restoration Stuck

Discussion in 'Data Protection' started by Sreejith S, Apr 9, 2016.

  1. Sreejith S

    Sreejith S Member

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    Hi ,

    One of the account from my cpanel server was accidentally got terminated so I tried to restore the account from our backup server by creating a directory named " cpmove-{Username} " under /home directory and initiated the restore process from WHM --> Backup --> Restore A full Backup/cpmove and then proceeded with " Restore with Username " then selected the backup file from the dropdown box , checked Only replace basic cPanel provided A records and initiated the process. After a while the complete process reached 35% but now after 24 Hrs it is the same no change in the progress while checking from terminal following message is being displayed.

    Code:
    [SIZE=4][  6199][MASTER  ]: Start Session
    [  6199][MASTER  ]: Version: 2.3
    [  6199][MASTER  ]: Queue “RESTORE” items: 1
    [  6199][MASTER  ]: Remote Host:
    [  6200][RESTORE:1 ]: Starting “Account”: ballerz1
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 0%
    [  6200][RESTORE:1 ][A:ballerz1  ]: Starting “RESTORE” for “Account” “ballerz1”.
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 10%
    [  6200][RESTORE:1 ][A:ballerz1  ]: Restore File: /home/cpmove-ballerz1
    [  6200][RESTORE:1 ][A:ballerz1  ]: Restore Reseller Privs: yes
    [  6200][RESTORE:1 ][A:ballerz1  ]: Restricted mode: no
    [  6200][RESTORE:1 ][A:ballerz1  ]: Express mode: no
    [  6200][RESTORE:1 ][A:ballerz1  ]: Calculating disk space needed …
    [  6200][RESTORE:1 ][A:ballerz1  ]: Done.
    [  6200][RESTORE:1 ][A:ballerz1  ]: Target “/home” on host “server.example.com” has 189.8 GB free and requires at least 33.21 GB free, which includes space for temporary files.
    [  6200][RESTORE:1 ][A:ballerz1  ]: ArchiveManager
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Preparing archive for restoration …
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Calculating disk space needed …
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Done.
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Target “/home/cpanelpkgrestore.TMP.work.k4U5R1m0yNj4_GIP/unsafe_to_read_archive” on host “server.example.com” has 189.8 GB free and requires at least 33.21 GB free, which includes space for temporary files.
    [  6200][RESTORE:1 ][A:ballerz1  ]:      This archive’s payload appears to be in the archive’s “cpmove-ballerz1” directory.
    [  6200][RESTORE:1 ][A:ballerz1  ]:    ArchiveManager
    [  6200][RESTORE:1 ][A:ballerz1  ]:    The system successfully prepared the archive for restoration.
    [  6200][RESTORE:1 ][A:ballerz1  ]: PreRestoreActions
    [  6200][RESTORE:1 ][A:ballerz1  ]:    PreRestoreActions
    [  6200][RESTORE:1 ][A:ballerz1  ]:    
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 15%
    [  6200][RESTORE:1 ][A:ballerz1  ]: Account
    [  6200][RESTORE:1 ][A:ballerz1  ]:    Force Mode: no
    [  6200][RESTORE:1 ][A:ballerz1  ]:    Dedicated IP Address: no
    [  6200][RESTORE:1 ][A:ballerz1  ]:    This account used Microsoft® FrontPage® on the source server. The local server does not support FrontPage.
    [  6200][RESTORE:1 ][A:ballerz1  ]:    Account
    [  6200][RESTORE:1 ][A:ballerz1  ]:    Account created
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 21%
    [  6200][RESTORE:1 ][A:ballerz1  ]: CpUser
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Restoring cPanel user file.
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Updating Caches …
    [  6200][RESTORE:1 ][A:ballerz1  ]:    CpUser
    [  6200][RESTORE:1 ][A:ballerz1  ]:    CpUser data restored
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 22%
    [  6200][RESTORE:1 ][A:ballerz1  ]: IPAddress
    [  6200][RESTORE:1 ][A:ballerz1  ]:    IPAddress
    [  6200][RESTORE:1 ][A:ballerz1  ]:    
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 23%
    [  6200][RESTORE:1 ][A:ballerz1  ]: Homedir
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Restoring Homedir…
    [  6200][RESTORE:1 ][A:ballerz1  ]:      The restoration process did not restore Microsoft® FrontPage® files or directories because cPanel has discontinued FrontPage support.
    [  6200][RESTORE:1 ][A:ballerz1  ]:    Homedir
    [  6200][RESTORE:1 ][A:ballerz1  ]:    Homedir restored
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 33%
    [  6200][RESTORE:1 ][A:ballerz1  ]: Package
    [  6200][RESTORE:1 ][A:ballerz1  ]:    Package
    [  6200][RESTORE:1 ][A:ballerz1  ]:    The package exists on the system.
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 34%
    [  6200][RESTORE:1 ][A:ballerz1  ]: FeatureList
    [  6200][RESTORE:1 ][A:ballerz1  ]:    FeatureList
    [  6200][RESTORE:1 ][A:ballerz1  ]:    Feature list exists.
    [  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 35%
    [  6200][RESTORE:1 ][A:ballerz1  ]: Domains
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Retrieving and sanitizing main userdata …
    [  6200][RESTORE:1 ][A:ballerz1  ]:      Parsing domain databases …
    [  6200][RESTORE:1 ][A:ballerz1  ]:      …Subdomains…
    [  6200][RESTORE:1 ][A:ballerz1  ]:      …ParkedDomains…
    [  6200][RESTORE:1 ][A:ballerz1  ]:    
    
    Please help so that I could complete the restoration process.

    Thanks and Regards,
    Sreejith
     
    #1 Sreejith S, Apr 9, 2016
    Last edited by a moderator: Apr 10, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    You can use a command such as "ps auxf" via SSH to see if there are any existing "restorepkg" processes running. If not, try restoring the account with a command such as:

    Code:
    /scripts/restorepkg /path/to/cpmove.tar.gz
    The script is documented at:

    Restore Package Script - Documentation - cPanel Documentation

    Thank you.
     
  3. Sreejith S

    Sreejith S Member

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    Thank You :)

    Sreejith
     
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