The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Account Restore Failed (mysql user)

Discussion in 'General Discussion' started by ipvhost, Nov 10, 2010.

  1. ipvhost

    ipvhost Member

    Joined:
    Mar 25, 2008
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    51
    hello

    Everything belongs de6985 was deleted from the server.

    I try to restore the account I get this error:


    Restore Backups
    Restoring de6985
    Extracting tarball................... Done
    Extracting Domain....Done
    Generating Account....


    Account Creation Status: failed (Sorry, a mysql user with the name de6985 already exists.)


    Account Restore Failed... Restore failed.


    thanks,
     
    #1 ipvhost, Nov 10, 2010
  2. ipvhost

    ipvhost Member

    Joined:
    Mar 25, 2008
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    51
    Ok, I solved the problem... It was the update to WHM 11.28.28(RELEASE), i downgrade to WHM 11.26.20(Stable) and everything is back to normal.



    It was another problem when the version WHM 11.28.28 was running on server, when I add a domain from "Addons Domains" or I create a subdomain from "Subdomains" and when I try to access the domain or subdomain it show the /cgi-sys/defaultwebpage.cgi.
     
    #2 ipvhost, Nov 10, 2010
  3. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,840
    Likes Received:
    19
    Trophy Points:
    143
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    We do not recommend downgrading between different versions, such as 11.28 to 11.26. I am glad that it worked in your case, but this can very often cause more problems than it solves.

    Note that 11.28 will eventually make its way into the STABLE tier as well, so you are only delaying the move to 11.28 at this point. The best course of action would be to submit a ticket so that we can help you with the update to 11.28, because what you have described is not normal and should not be happening due to a cPanel update.
     
    #3 cPanelJared, Nov 15, 2010
  4. diegoalberto.me

    diegoalberto.me Registered

    Joined:
    Sep 3, 2009
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    51
    How to solve the original problem, I have already deleted the user on mysql with the "DROP USER nnn" and double checked that the user nnn was not present on any mysql database tables.

    How can I restore the account then?

    Thanks
     
    #4 diegoalberto.me, Apr 30, 2011
  5. CyberFunk

    CyberFunk Registered

    Joined:
    Jun 26, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    51
    Log into your webserver as root and run:
    grep -Rl USERNAME /var/cpanel/databases/

    You will get a list of files where needed username is still placed.
     
    #5 CyberFunk, Jul 11, 2011
    Last edited: Jul 11, 2011
  6. WebCraker

    WebCraker Registered

    Joined:
    Jan 4, 2008
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    51
    Try using --force with the restore command

    Code:
    /scripts/restorepkg --force user.tar.gz
     
    #6 WebCraker, Jan 9, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - Account Restore Failed
  1. Sadaqat

    SOLVED Account Restore Failed: Cannot cleanup top level directory

    Sadaqat, Apr 28, 2017, in forum: Data Protection
    Replies:
    3
    Views:
    330
    cPanelMichael
    May 2, 2017
  2. Rama77

    Restore Accounts from home on secondary drive

    Rama77, May 22, 2017, in forum: Data Protection
    Replies:
    3
    Views:
    217
    cPanelMichael
    May 22, 2017
  3. Van Nguyen

    Backup and restore issues both hosting account

    Van Nguyen, Nov 22, 2016, in forum: Data Protection
    Replies:
    1
    Views:
    504
    cPanelMichael
    Nov 23, 2016
  4. marjwyatt

    newly restored account is trying to download php files

    marjwyatt, May 27, 2016, in forum: General Discussion
    Replies:
    2
    Views:
    706
    Infopro
    May 27, 2016
  5. jleckie

    Alternative to "/scripts/postrestoreacct" (event after account transfer from other server)

    jleckie, Apr 26, 2016, in forum: cPanel Developers
    Replies:
    3
    Views:
    581
    cPanelMichael
    May 6, 2016

Share This Page