Account Suspended page dont show

[Jonathan M]

Hi, for some reason the suspension page dont seem to work anymore. Account will get suspended though.

When I suspend account, it will show database connection error in their website, not the suspension page I have set. I am using custom suspension page, but it dont seem to help if I revert to default page. I have been suspending and unsuspending different accounts now many times, without any progress.

Here is the info I get when I suspend an account, there is some warning, if that has to do with it. I am running 11.52.0 version:

Changing Shell to /bin/false...Changing shell for "myaccount-here".
Warning: "/bin/false" is not listed in /etc/shells.
Shell changed.
Done
Locking Password...Locking password for user "myaccount-here".
passwd: Success
Done
1Suspending email account logins for "myaccount-here" .... Done
Suspending mysql users
Using Universal Quota Support (quota=0)
Suspending websites...
Using Universal Quota Support (quota=4096000)
Suspending FTP accounts...
Updating FTP passwords for "myaccount-here"
FTP password files updated.
FTP vhost passwords synced
"myaccount-here" account has been suspended

 

[cPanelMichael]

Hello

Have you made any custom changes to the /var/cpanel/templates/apache2/main.local file (replace "apache2" with apache2_4 if you are using Apache 2.4)?

Thank you.

 

[Jonathan M]

No, I have not made any changes.

Should I open support ticket of this?

 

[cPanelMichael]

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.