Account Suspended when its not

[Mark Coates]

Hi all i have a bit of a strange one here.

I have around 20 accounts on the server in question and all of the accounts are fine and working as normal.

When i was in WHM as root i noticed one of the was highlighted as suspended. i checked the account for the reason why and there was no reason and everything was working as normal even though WHM says its suspended.

I can even access cpanel and look around and use the account.

I am running whm 80.0.15 on centos 7.6

 

[dalem]

Are you sure the site is not hosted somewhere else
dig domain.com
or
ping domain.com
I would bet its hosted elsewhere.

As root you can still access the users cpanel (where the user can not)

 

[GOT]

If the domain does in fact point to your server, then I would suggest you suspend them again and then un-suspend them.

 

[Mark Coates]

Are you sure the site is not hosted somewhere else
dig domain.com
or
ping domain.com
I would bet its hosted elsewhere.

As root you can still access the users cpanel (where the user can not)

No it’s hosted with me as I set it up over the weekend. When I unsuspend the account when you access the domain it says it’s suspended including the lockout from cPanel client side. When I suspend it again the account acts normal like it’s not suspended.

I have done pings ect and the usual expected outcome is shown, my ip ect

 

[Mark Coates]

hmmm this is a strange one as now it appears to have sorted itself out.

there was no updates or changes done but it suspended the account as it was set so now i have un-suspended the account and all is as it should be

 

[cPanelLauren]

Hi @Mark Coates

That's interesting though maybe there was something caching related occurring? I'm glad it's sorted now and if you have any further issues with it please let us know.