Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED Account suspension is broken in cPanel 66

Discussion in 'General Discussion' started by Leslie de Groot, Jul 27, 2017.

Tags:
  1. Leslie de Groot

    Leslie de Groot Member

    Joined:
    Jul 13, 2017
    Messages:
    14
    Likes Received:
    4
    Trophy Points:
    3
    Location:
    The Netherlands
    cPanel Access Level:
    Root Administrator
    Greetings,

    I've run into another issue with WHM/cPanel v66.0.6.
    I've suspended multiple accounts, but only the last suspension remains active.

    When i run this code:
    Code:
    cat /usr/local/apache/conf/includes/account_suspensions.conf
    I can see that only the last suspended user is in this file.
    Code:
    # This include file is automatically generated by
# /usr/local/cpanel/scripts/generate_account_suspension_include
# Any manual edits inside this file will be lost whenever account
# suspensions are updated.

RewriteEngine On

<Directory "/home/$USER">
    AllowOverride none
    RedirectMatch ^/(?!cgi-sys/suspendedpage.cgi).* /cgi-sys/suspendedpage.cgi
</Directory>
    How to fix this?
     
    #1 Leslie de Groot, Jul 27, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,161
    Likes Received:
    1,933
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @Leslie de Groot,

    I've reproduced this issue and will update this thread with an internal case number shortly. For now, here are the commands you can use to populate /usr/local/apache/conf/includes/account_suspensions.conf with the correct entries:

    Code:
    /usr/local/cpanel/scripts/generate_account_suspension_include --update
/scripts/restartsrv_httpd
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jul 27, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,161
    Likes Received:
    1,933
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Internal case CPANEL-14799 is now open to address an issue where suspending or unsuspending an account via "WHM >> Manage Account Suspension" or with the suspendacct WHM API 1 function wipes entries for previously suspended accounts from the /usr/local/apache/conf/includes/account_suspensions.conf file. The following commands are available as a temporary workaround:

    Code:
    /usr/local/cpanel/scripts/generate_account_suspension_include --update
/scripts/restartsrv_httpd
    I'll monitor the case and update this thread with more information as it becomes available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, Jul 27, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,161
    Likes Received:
    1,933
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    This is fixed in cPanel 66.0.7:

    Fixed case CPANEL-14799: Ensure suspending multiple accounts works.

    The updated build is now available in the Edge build tier, and should reach the Current tier soon. The full cPanel 66 Change Log is available at:

    66 Change Log - Change Logs - cPanel Documentation

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jul 28, 2017
  5. Leslie de Groot

    Leslie de Groot Member

    Joined:
    Jul 13, 2017
    Messages:
    14
    Likes Received:
    4
    Trophy Points:
    3
    Location:
    The Netherlands
    cPanel Access Level:
    Root Administrator
    Thank you for your assistance. The issue has been resolved!
     
    #5 Leslie de Groot, Jul 28, 2017
    cPanelMichael likes this.
(You must log in or sign up to post here.)
Loading...
Similar Threads - Account suspension broken
  1. tomdchi

    Email account suspension via API

    tomdchi, Sep 18, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    60
    cPanelLauren
    Sep 19, 2018
  2. snewton

    SOLVED [CPANEL-22499] Account suspension status isn't preserved after a server transfer

    snewton, Aug 24, 2018, in forum: Data Protection
    Replies:
    7
    Views:
    309
    cPanelMichael
    Oct 1, 2018
  3. sys_alex

    [CPANEL-21375] Inconsistent UI behavior with outgoing email account suspensions

    sys_alex, Jun 18, 2018, in forum: E-mail Discussion
    Replies:
    7
    Views:
    234
    cPanelMichael
    Jun 25, 2018
  4. digitaliway

    Apache mod_userdir Tweak causes account suspension

    digitaliway, Sep 28, 2017, in forum: Security
    Replies:
    4
    Views:
    588
    cPanelMichael
    Oct 4, 2017
  5. WorkinOnIt

    Account Suspension Notification

    WorkinOnIt, Jul 12, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    687
    cPanelMichael
    Jul 13, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice