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Account suspension is not suspending

Discussion in 'General Discussion' started by chrisweb, Feb 8, 2016.

  1. chrisweb

    chrisweb Member

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    Hello, I am trying to suspend an account for non payment reason but the website is still up.

    I have another box with WHM on it and tried and it suspended the account and website right away.

    With my dedicated server it does not work.
    When I look at the account suspension list, the account is highlighted in red though but the website is still online.

    Here is the log I got when I do the suspension:
    Code:
    Changing Shell to /bin/false...Changing shell for username.
    Shell changed.
    Done
    Locking Password...Locking password for user username.
    passwd: Success
    Done
    1Suspending email account logins for domain.com .... Done
    Suspending mysql users
    Using Universal Quota Support (quota=0)
    Suspending websites...
    Using Universal Quota Support (quota=1024000)
    Suspending FTP accounts...
    Updating FTP passwords for username
    FTP password files updated.
    FTP vhost passwords synced
    username's account has been suspended

    Here is the server details:
    Code:
    /etc/redhat-release:CentOS release 6.7 (Final)
    /usr/local/cpanel/version:11.54.0.12
    /var/cpanel/envtype:standard
    CPANEL=release
    Server version: Apache/2.2.29 (Unix)
    Server built:   May 30 2015 05:59:01
    Cpanel::Easy::Apache v3.30.0 rev9999
    PHP 5.5.25 (cli) (built: May 30 2015 06:04:59)
    Copyright (c) 1997-2015 The PHP Group
    Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies
    mysql  Ver 14.14 Distrib 5.5.47, for Linux (x86_64) using readline 5.1
    Does someone have an idea where I could start to debug that?
    Thanks in advance!
     
  2. vanessa

    vanessa Well-Known Member
    PartnerNOC

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    Check /usr/local/apache/conf/includes/account_suspensions.conf and make sure there's an entry in there for it, and that the site is actually pointed to your server.
     
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  3. dalem

    dalem Well-Known Member
    PartnerNOC

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    are you sure the site is still hosted on your server
     
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  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. chrisweb

    chrisweb Member

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    Hi all, thank you for the replies.
    I looked at the account_suspensions.conf file and the account is listed there.
    I read the "is the site actually pointed to your server" and though myself yeah it sure is, I have already checked this few weeks ago when I first tried to suspend it.
    So I rechecked and now I see that the DNS points to another server so problem solved.

    I am not sure if there was actually a bug or not when I first tried few weeks ago and it was still pointing to our server but anyway, customer moved away, problem solved.

    Thank you for your precious help!

    Oh by the way, is there any way to mark the thread as solved somewhere?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

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    Twitter:
    There is no tool for you to mark it yourself, no. Your post resolves this thread. :)
     
  7. chrisweb

    chrisweb Member

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    Ok thanks again!
     
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