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Account Suspension Notification

Discussion in 'General Discussion' started by WorkinOnIt, Jul 12, 2017.

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  1. WorkinOnIt

    WorkinOnIt Well-Known Member

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    Hi team

    I have a simple question that I don't seem to be able to find the answer for;

    When you suspend a user's account in WHM > Manage Account Suspension - does the user receive an email notification? Of course I know root / reseller does and that can be adjusted via Contact Manager - but I couldn't find any reference as to whether the user also receives notification (by user - I mean the contact email address entered for the domain as shown on e.g. List Accounts page in WHM)?

    On this page, there is no clarification on this :

    What Happens When You Suspend an Account - cPanel Knowledge Base - cPanel Documentation (perhaps clarification could be added).

    I sometimes have an admin need to briefly suspend or briefly un-suspend a users account - but I don't always want to send notification to the user.

    Thanks for the clarification.
     
  2. webhostuk

    webhostuk Well-Known Member

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    Hello,

    No the use is not sent email if you do this activity from WHM directly. We have an option to do so if you want to.
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Individual account owners are not sent an email notification when their account is suspended. Feel free to open a feature request if you'd like to see this functionality added to the product.

    Thank you.
     
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