liam1412

Member
Oct 5, 2011
8
0
51
cPanel Access Level
Root Administrator
Hi,

Hope someone can help I have a reseller who can switch from whm to his child accounts in cpanel, but the main account is not available for him to switch back to in the drop down account switcher on cpanel. Is there a setting to enable this if he has the permissions to access whm?

Thanks
 

liam1412

Member
Oct 5, 2011
8
0
51
cPanel Access Level
Root Administrator
Hi Thanks for the reply,

That actually relates to the owner been able to access the cpanel account which he can do. But when logged in as his root account he can't switch back from cpanel to the main whm account. In the switch account drop down there isn't an option to do so.
 

Infopro

Well-Known Member
May 20, 2003
17,090
517
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Hmm, sorry for the misunderstanding. There is no option on that Switch Account drop down list to go to WHM. In cPanel there is an icon in the Advanced Box (normal settings, it would be at bottom of page) titled WHM that you use to jump over to WHM from within cPanel.

Switch Accounts is for jumping to other cPanel accounts only.
 

liam1412

Member
Oct 5, 2011
8
0
51
cPanel Access Level
Root Administrator
Thanks again for the quick replies

BUT......

I completely misunderstood his issue anyway.

Basically, he can use the account switcher to switch from the cpanel of his main account to his child accounts, but he can't switch back again. There is no drop down available for his main account.