Account transfer Error

ckon

Member
Aug 17, 2021
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Hello everyone,

I'm facing a transfer problem between two of my servers.

When trying to transfer an account via the "Transfer or Restore a cPanel Account" tool i get the following message for some time
Code:
Checking remote server for backups.....0 backups found.
and then aborts.
When trying to copy the account via ssh with "Transfer tool" i successfully get a list of all the remote accounts but then the copy function hangs there for ages(like 4hours on 19%) so i abort.
When trying to create a cpmove file via cli with the pkgacct script, the script hangs forever on "Creating archive".
When trying via the cpanel interface of the account and set an email notification for when the backup is done, no email arrives and no backup file is found on home directory.

FYI there's no quota problem with the remote account, no problem with firewall, the account is like 4GB and i face the same problem for any account on the remote server.So i believe it to be something with the backup functions on the remote server.(AMD Ryzen5, 64GB of RAM and 2TB hard disk).I also noticed that the retention configuration on the native backup tool is not working and the previous backups are not deleted.

Thanks !
 
Last edited:

kodeslogic

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Apr 26, 2020
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The first thing I would check is I have sufficient free space to have local backups.

Can you share the output of:
Code:
# df -hT
 

ckon

Member
Aug 17, 2021
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The first thing I would check is I have sufficient free space to have local backups.

Can you share the output of:
Code:
# df -hT
I was pretty sure that there was more than enough free space on the drive so unless the backup is generated on /boot, this doesn't seem to be the problem
Code:
Filesystem     Type      Size  Used Avail Use% Mounted on
devtmpfs       devtmpfs   32G     0   32G   0% /dev
tmpfs          tmpfs      32G     0   32G   0% /dev/shm
tmpfs          tmpfs      32G  1.3M   32G   1% /run
tmpfs          tmpfs      32G     0   32G   0% /sys/fs/cgroup
/dev/md2       ext4      1.8T  573G  1.2T  34% /
/dev/md1       ext3      487M  158M  304M  35% /boot
tmpfs          tmpfs     6.3G     0  6.3G   0% /run/user/0
 

kodeslogic

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Apr 26, 2020
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For your Backup Configuration settings, what is the value set for Check the Available Disk Space?


Anything unusual you see the backup log file located at /usr/local/cpanel/logs/cpbackup?
 

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ckon

Member
Aug 17, 2021
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For your Backup Configuration settings, what is the value set for Check the Available Disk Space?
It is set on the default value.

Anything unusual you see the backup log file located at /usr/local/cpanel/logs/cpbackup?
I got a Final state is Backup::PartialFailure (0)

BUT...
I find the root of this.This is the only server that i have both native compressed backup AND incremental Jetbackup enabled. I read somewhere that incremental backups can cause such behavior.Having disabled the incremental backup i tried the transfer again and it went as expected. But when i tried it the other way around it completed the backup and then it timed out during the account recovery.I'm pretty sure that it's not a backup configuration related problem because i use jetbackup with incremental backups and i have not faced problems but on nvme not hard drives.

Anyway..It's working now but i have to migrate 350 sites on a server with nvme storage at some point...
 
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kodeslogic

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Apr 26, 2020
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Glad to know you were able to make it work.