The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

account transfer problem, streaming homedir failed

Discussion in 'General Discussion' started by markhard, Apr 18, 2011.

  1. markhard

    markhard Well-Known Member

    Joined:
    Apr 22, 2004
    Messages:
    250
    Likes Received:
    0
    Trophy Points:
    16
    I'm having problem with account transfer feature. i always getting this error messages:

    Code:
    Streaming Homedir from source server....
    
        Could not connect to 123.123.123.123 on port 2087 at bin/whm_xfer_download-ssl line 70.
        Trying again....
        Could not connect to 123.123.123.123 on port 2087 at bin/whm_xfer_download-ssl line 70.
        Trying again....
        Could not connect to 123.123.123.123 on port 2087 at bin/whm_xfer_download-ssl line 70.
        Trying again....
        Could not connect to 123.123.123.123 on port 2087 at bin/whm_xfer_download-ssl line 70.
        Trying again....
        Streaming homedir from remote server failed, it will need to be transferred manually!!!
    
    port 2087 is open and not blocked by firewall so i can't understand why cpanel can't connect to that port?
     
  2. markhard

    markhard Well-Known Member

    Joined:
    Apr 22, 2004
    Messages:
    250
    Likes Received:
    0
    Trophy Points:
    16
    anybody experiencing this before?
     
  3. markhard

    markhard Well-Known Member

    Joined:
    Apr 22, 2004
    Messages:
    250
    Likes Received:
    0
    Trophy Points:
    16
    any body? tech support?
     
  4. lijeeshsd

    lijeeshsd Active Member

    Joined:
    Apr 22, 2005
    Messages:
    33
    Likes Received:
    0
    Trophy Points:
    6
    Hello,

    Inbound port 2087 should be opened in old server firewall and outbound port 2087 should be opened in new server firewall. What is the firewall management tool available on the servers; CSF?
     
  5. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,842
    Likes Received:
    18
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    From the destination server, run this:

    Code:
    # nmap -p2087 123.123.123.123
    If nmap shows anything but "open" for that port and IP address, then there is a firewall blocking access, either on one of the two servers, or in the network between the two servers.
     
  6. markhard

    markhard Well-Known Member

    Joined:
    Apr 22, 2004
    Messages:
    250
    Likes Received:
    0
    Trophy Points:
    16
    nmap result is "open"

    PORT STATE SERVICE
    2087/tcp open unknown

    i have checked CSF and both IN and OUT for port 2087 is open on both server, so i don't understand why it doesn't work?

     
  7. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,842
    Likes Received:
    18
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    It would be best if you submit a ticket so that we can investigate this for you. There is no charge for submitting a ticket. Please mention the ticket number here so that we can follow up on it.
     
Loading...

Share This Page