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Account transfers from cPanel 11.18 servers or earlier are no longer supported

Discussion in 'General Discussion' started by fetal, Jan 30, 2014.

  1. fetal

    fetal Registered

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    Hello,

    I'm received this error when I try migrating from 2 cpanel servers. Both are using a higher version of Cpanel than 11.18.

    Here's the server I'm transfering away from: WHM 11.32.7 (build 3)
    And the server I'm transferring to: WHM 11.40.1 (build 9)

    What am I missing?

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you have any SSH customizations on the source server? For instance, do you have banner text displayed after "root" logs in via SSH?

    Thank you.
     
  3. fetal

    fetal Registered

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    I do not, although it's not a root account. It's a reseller account.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    To clarify, are you attempting to transfer an account using the "Copy an Account From Another Server With an Account Password" option? You mentioned there are no SSH customizations on the source server, but that you do not have root access to it. Are you sure your hosting provider has no customizations?

    Thank you.
     
  5. fetal

    fetal Registered

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    I have confirmed with them that there are no custom ssh customizations. And yes, I'm doing the Copy an Account form another server with an Account Password.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Please try generating a backup through the "Backup Wizard" option in cPanel for the account on the source server. Then, upload that backup to the /home directory on the destination server and restore it via:

    Code:
    /scripts/restorepkg $username
    Let us know if this works.

    Thank you.
     
  7. fetal

    fetal Registered

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    It worked. Thanks!
     
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