Account transfers from cPanel 11.18 servers or earlier are no longer supported

fetal

Registered
Jan 27, 2014
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Root Administrator
Hello,

I'm received this error when I try migrating from 2 cpanel servers. Both are using a higher version of Cpanel than 11.18.

Here's the server I'm transfering away from: WHM 11.32.7 (build 3)
And the server I'm transferring to: WHM 11.40.1 (build 9)

What am I missing?

Thanks!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Do you have any SSH customizations on the source server? For instance, do you have banner text displayed after "root" logs in via SSH?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
To clarify, are you attempting to transfer an account using the "Copy an Account From Another Server With an Account Password" option? You mentioned there are no SSH customizations on the source server, but that you do not have root access to it. Are you sure your hosting provider has no customizations?

Thank you.
 

fetal

Registered
Jan 27, 2014
4
0
1
cPanel Access Level
Root Administrator
To clarify, are you attempting to transfer an account using the "Copy an Account From Another Server With an Account Password" option? You mentioned there are no SSH customizations on the source server, but that you do not have root access to it. Are you sure your hosting provider has no customizations?

Thank you.
I have confirmed with them that there are no custom ssh customizations. And yes, I'm doing the Copy an Account form another server with an Account Password.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Please try generating a backup through the "Backup Wizard" option in cPanel for the account on the source server. Then, upload that backup to the /home directory on the destination server and restore it via:

Code:
/scripts/restorepkg $username
Let us know if this works.

Thank you.
 

fetal

Registered
Jan 27, 2014
4
0
1
cPanel Access Level
Root Administrator
Please try generating a backup through the "Backup Wizard" option in cPanel for the account on the source server. Then, upload that backup to the /home directory on the destination server and restore it via:

Code:
/scripts/restorepkg $username
Let us know if this works.

Thank you.
It worked. Thanks!